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Mazda Roseville - Service Center

Roseville, CA

4.6
42 Reviews
Call Service Center (916) 520-9900

42 Reviews of Mazda Roseville - Service Center

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November 12, 2024

Mazda Roseville service has been excellent. The wait was fine, and the customer rep. Was very helpful. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mccay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you have had excellent experiences with us! We look forward to the next time we can assist you.

November 12, 2024

Niki did a very good job, She kept me posted all through the service, will come back. More

by CHRISALVISO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki and the rest of our team ensured your service visit was a great one. We look forward to the next time!

November 12, 2024

I waited over three hours for my car to be done with no communication from the service department to let me know they were running slower that day. I opted to wait at the dealership, had I known it would More

by DnMBirkholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
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Nov 12, 2024 -

Mazda Roseville responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Your experience is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We will address this with our team to ensure better communication in the future, especially when delays occur. If you ever need, please don't hesitate to reach out to our Service Manager, Bobby Shields directly at 916-755-5630

November 12, 2024

They knew their vehicles, they saved me a lot of aggravation. There was quick service. More

by michael@moreplumbing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 10, 2024

Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time More

by aquapta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki was amazing help during your service visit! We look forward to the next time we can assist you!

November 10, 2024

i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mccay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 10, 2024

Brought in for an oil change, and told them I would wait for my car. Waited almost 3 hours. They didn’t even let me know it was ready, I happened to walk past and saw my car there with other cars all lined More

by dtblaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Nov 11, 2024 -

Mazda Roseville responded

Dawnell, Thank you for sharing your experience with us. We apologize that your recent visit did not meet the level of service you expected. Our service manager has reached out to you directly to offer a follow-up service and ensure a more positive experience moving forward. Providing exceptional service is our priority, and we appreciate your feedback as it helps us improve. We look forward to the opportunity to serve you again and demonstrate our commitment to quality care. Bobby Shields, our service manger can be reached directly at your convenience at 916-755-5630

November 09, 2024

The team was efficient and pleasant. Indin’t have many miles on my car so I have lityle to say. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad your visit with us was seamless and enjoyable. We look forward to a long-lasting relationship!

November 09, 2024

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 08, 2024

Great Job. Always friendly and professional.. I appreciate good service when it comes to my car. More

by cynthiamarsico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Cynthia, Thank you so much for the kind words! We are so glad you had a wonderful experience with us. We look forward to continuing to serve you for many years to come!

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