Mazda City Of Orange Park

Mazda "6" Blue tooth problem Ken Baxley was outstanding to work with. He is not only a fine gentleman but very knowledgeable as well. Chris Hanna helped us out with all the tech s Ken Baxley was outstanding to work with. He is not only a fine gentleman but very knowledgeable as well. Chris Hanna helped us out with all the tech stuff. Last but not least, I want to talk about Kristie Roderick. She is the reason we will ALWAYS come back for service! She just recently solved a very technical problem we were experiencing on our new "6"! Tim and her teamed up to solve our tech problem. It was not easy and she went to great lengths to solve this problem. She is a delight to talk to and is VERY dedicated. I sincerely hope the manager and owners of this fine dealership appreciate her as much as we do! More

ZERO CUSTOMER SERVICE In my opinion.... We attended the 2015 Auto Show in Jacksonville on Saturday, February 7th. While there we saw a 2015 Grand Touring Mazda 3. We expl In my opinion.... We attended the 2015 Auto Show in Jacksonville on Saturday, February 7th. While there we saw a 2015 Grand Touring Mazda 3. We explained to the Mazda Rep at the show what we had for a trade in and what we were looking for as far as payments go. He said the Grand Touring might not work with our payments but he was sure the 2015 Touring model would. He recommended we go to the Mazda dealer and see what they could work out. We went from the show to Mazda City of Orange Park. Our salesman was Chad Mixon. After we discussed which car we were interested in, he had the appraiser take a look at our trade in. I explained to Chad that we had print outs from two local VW dealers for the selling price for a Certified Vehicle, which ours would have been (only 13,600 miles on a 2012 VW 2.5 SE Jetta), where the selling price was listed at $16k. The appraiser came in with a 10k offer on our car. Because of the difference in what I thought the car was worth and what they were offering, there was no way we could afford the payments that the new car would require for us to purchase this car. When I informed Chad of this, he got up, said "fine" and stormed out of the room. He then went to the front of the showroom with other sales man and left us sitting in the room. We decided he wasn't going to return, so we got up to leave. As we were walking back to our car, we passed Chad in the front lobby where he was actually tearing up the paperwork he was working on with us in front of both the other salesman, but my family as well. We couldn't hear what he was saying to them, but it was obvious from the looks on their faces that it wasn't very nice. I informed him as we walked past him that this wasn't personal. He said "oh it's not," and he turned back around again. This unprofessional behavior really caught us off guard. Another thing we thought was odd, we are currently in a lease with the VW, but for some reason Chad never discussed the possibility of another lease, which might have made the payments more reasonable for us and maybe sealed the deal. Needless to say, Mazda City of Orange Park won't be on our car shopping list again. More

MX-5 Scheduled Maintenance Mazda City has performed all scheduled service on my MX-5 purchased new in 2012. Their staff is helpful and friendly and work is conveniently schedule Mazda City has performed all scheduled service on my MX-5 purchased new in 2012. Their staff is helpful and friendly and work is conveniently scheduled and completed in a timely manner. Their cost is reasonable and they run maintenance specials with coupons available on their web site. I will continue to use Mazda City for all future maintenance and highly recommend them as an excellent Mazda maintenance shop. More

All the traits of a great dealership Bought a new Mazda 3 I Grand Touring HB in November 2013 and just now for the first time needed my oil changed. Mazda City gives you your first oil c Bought a new Mazda 3 I Grand Touring HB in November 2013 and just now for the first time needed my oil changed. Mazda City gives you your first oil change completely free (with synthetic oil). Appt. was made within 3 days of calling for appt., and was available on a Saturday, which is unheard of these days. Natascha McElgun and Kristie Roderich are the Service Team working with the customers. Kristie is the Service Manager. Kristie is a breath of fresh air, and a doer!! She is empathetic, and you get the feeling immediately that things will be taken care of to your fullest satisfaction. And, friendly and a good listener. Natascha was also so pleasant when speaking on the phone with her to make the appt. After the oil change, the car was washed and the carpets were vacuumed, too. I definitely would recommend Mazda City. We live in St. Augustine, but there are no Mazda dealerships here, and they earned my business by being able to get me the particular car I wanted, thanks to Chris Ashby. Also, Steven DeVito in Finance is also a very honest man and recommended Auto Butler to preserve the car's finish; and it is excellent and will not break the bank. And, lastly, I am getting a few accessories so visited the parts department and had a wonderful experience with Khris Schock who placed an order for my needs; and gave me a free Mazda hat for my business!! More

Lemon Truck I bought a 2005 Ford F-350 6.0L from the dealership about a month ago. It was a great deal and they worked hard to get it approved, but about two week I bought a 2005 Ford F-350 6.0L from the dealership about a month ago. It was a great deal and they worked hard to get it approved, but about two weeks later I noticed oil in my coolant (classic sign of a bad oil cooler that causes head gasket failure). I took the truck back to the dealership where they assured me that his mechanics had checked everything. I left the truck with them for the day to have them "re-check" the truck. I called them up the next morning to check up on it, and find out if they had discovered the issue. I was told by the mechanic on duty that they were not equipped to do the testing on my truck and that it was sent to the Ford dealership down the road. So I drove down to the Ford dealer and they didn't know anything about my truck. I drove back to Mazda City and was told by the General Manager, Kenny, that he had sent it to a mechanic that he sent diesels to that his mechanic didn't know about. So not only did I not authorize them to send my truck off to a different place, they had sent it to some location that I hadn't ever heard of that wasn't even a Ford shop. After 7 days of the truck being in the shop I finally got a call back saying that the truck was back. When I picked the truck up I found that they had replaced the oil cooler, the FICM (fuel injection control module) which I had never had an issue with and replaced the thermostat and flushed the radiator. I was suprised that they had not replaced the faulty head gasket (Confirmed by the Ford Dealership I immediately took the truck too). When I left with the truck the power was SIGNIFICANTLY decreased (causing me to almost get hit by traffic that I was turning into). Truck felt laggy and sick to the point that it was unsafe to drive on a busy street. I dropped it off at the Ford dealer to have more tests run and should hear back on how much their neglegence cost me. I suggest avoiding this dealership like the plague. They sold me a crappy truck and then tried to send me to a shady mechanic to have insufficient work done. More

Had a Wonderful Time, Wish you were here! Positive All the way though! They gave us munchies and entertained our kids while we talked details, and they were negotiable and open with us on all Positive All the way though! They gave us munchies and entertained our kids while we talked details, and they were negotiable and open with us on all the particulars. Highly Recommend. More

I have been to multiple dealerships with my RX-8 and have never received the level of service I received at Mazda City. It is hard to find a service department that you can trust to give you the repairs you never received the level of service I received at Mazda City. It is hard to find a service department that you can trust to give you the repairs you need and the service you deserve. Trust is one of the most important things you can have when taking your car in for service. Trust that the job will be done right and trust that the service recommended is actually what your car needs. The team at Mazda City gained my trust and I travel over 1 hour and 45 min for everything my Mazda Needs. If you need a great place that till respect you and your vehicle... make the drive to Mazda City! You will be glad you did. More

Chris Ashby, Internet Sales, was a hard worker sharpening his pencil and came up with the best price among 4 dealerships. I did not provide any prices to any competitive dealerships to beat the price. Each his pencil and came up with the best price among 4 dealerships. I did not provide any prices to any competitive dealerships to beat the price. Each was on a level playing field. Chris was very accommodating and was very helpful. He was able to get the car from Orlando as the model and color and accessories I wanted were only available in one car in the state of Florida. Also, we bought the car (actually site unseen) the day before leaving for vacation and a $500.00 credit card deposit was all they required. We also got back a $2,000 Mazda rebate for the 2013 car purchase. Chris offered if we needed anything at all, just to come back and he would help us. He gave us a quick tutorial of the navigation system. Then he introduced us to the other staff we would be dealing with and also bid us farewell. Stephen DeVito, Finance Manager, was honest and great to deal with. Spoke softly and slowly and went over all the paperwork we had to sign (actually much less than other experiences), and did not push us at all into any additional services such as extended warranties and paint and interior protections, etc. He did offer it, of course. But the way he explained it was so thorough and actually gave us a comprehensive print out of the various coverages available, which was concise and very clear, and each has a price associated with it. He even shared the prices he had on his computer screen so show there was nothing he was hiding. Because we trusted him, we did want the paint protection living in Florida, and he said he uses it on his car and said he has had great results with it. We did purchase the product, called Auto Butler, for the new Mazda as well as our used Mercedes which we recently bought. And, lastly Greg Heard is the Service Manager. We have not needed any maintenance yet so I cannot provide any review on that department. But he was welcoming and gave us a coupon book good for a free oil change and other coupons for down the road services. More

For clarity I will start from the beginning of my experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but experience at Mazda City. I showed up at this dealership and was being helped by Alex (I'm not sure what his last name was) he was very friendly but you could tell he was somewhat new and still getting into the groove of things there. I noticed this because his knowledge of his vehicles was only moderate and he only had generic things to say about the quality of the vehicle that I was looking at, nothing specific. Also he didn't have a voice mail set up for his extension so I couldn't leave him any messages, as i would later find out, and the secretary only relayed my messages to him about half of the time, which I had to call him dozens of times in the course of the next month and a half. Moving on, I found the car I wanted and asked if there were any problems with it and he told me no and I didn't notice anything wrong with it until after I got it and had some time with it (the stereo will short out and there is a problem with a sensor that regulates heating and my traction/skid control comes on and off randomly, lately I've been noticing a loud popping sound coming from somewhere around the front drivers side tire well when I turn but I have yet to figure out what that is, I'm praying it's not something major but it's a substantial pop so I fear the worst). Regardless of all that I'll describe the grueling process that I had to face next. Now this is the 5th car I've bought and I know the process can be tedious but this has nothing to do with that. First off, the price was a bit more than I wanted to pay, especially after all the fees were going to be added on so I negotiated with Alex a little bit and he went and got his supervisor to talk out what they could do. His supervisor comes in and talks to me (a really nice guy, and I believe he had the best intentions on helping me out) I can't remember his name for the life of me, but he was a former Marine, anyways we were able to settle on him giving me a bit more credit on my trade in than the original price to help bring down my overall cost, which it's all the same in the end so I was happy with it. So Alex and I head back into Al Wilson's office to finish up the paperwork (Al was probably the least friendly person there but he wasn't rude, just seemed like he had better things to do than talk anymore than was necessary) after the paperwork was all said and done I was good to drive it off the lot and take it home. I didn't notice until after I got home that he hadn't given me the extra money for my trade in and that I was charged for the full resale price, that was really unfortunate since that was what had convinced me to buy it then and there rather than keep looking for something else and I should've slowed Al down while he was having me sign but I figured since Alex was in the room and Al had been out for a few minutes before we started either Alex or his supervisor would have informed him of our negotiation, naive me. They also needed a copy of my orders (I'm in the military) for some of the paperwork they needed to file so we agreed that I would bring it by the next day. I brought my order to them the very next day and had to sign an additional form because they forgot to have me do it the day before, so I just thought whatever I'll sign it and be on my way. I get a call about two weeks later saying that they need me to drop off my orders again and sign that form again because they lost it. Well this is very disheartening to me because no one knows where the copy of my orders went and it has some very personal and job specific information on it about my present and past so I don't like having it out there for anyone to read or use for their own means. I end up going back and giving them another copy and they assure me that they won't lose it this time, they think that the situation is somewhat amusing but I am far from that feeling. Also, throughout this time, I was using my own bank to get a loan, since the interest rate was better, so a day or two after getting the car I went back and gave them the check from the bank to clear off the loan that I had gotten from them so I could drive it off the lot when I bought it. Sounds simple enough, use one loan to pay off another, well I was dead wrong about that (I'll throw in that it was their idea to do it this way in the first place). Now that I had a loan through my bank they needed the title of my vehicle as collateral for the loan which the financial institution that the dealership uses (Wells Fargo I think) still had so it needed to be transferred over. Well they told me that they would get the title transferred over first thing in the morning, I thought this was a done deal, wrong again. A month goes by and I get a call from my bank telling me I'm about to default on my loan because they don't have the title for it. Once again I have to drive back down to the dealership, since I had been calling for a few days but hadn't heard anything back from Alex, so that I can tell them in person to get the title transferred over to my bank. I show up and tell Alex about this and he says he'll get it taken care of in the morning but call him and remind him just so he doesn't forget (it's not a good sign when you have to remind a person to do their job) but I did. He later told me that the paperwork to get it transferred over got lost so they had to do it again, I called my bank later to verify they received it and thankfully they did. Now the story doesn't end here, because they had so much trouble filing my paperwork they never got my registration sent off so with only about two weeks left on my temporary plate I start to panic because in order to get to my job I have to go through security where they check your registration and if my plate expires I can't get to work and have to arrange alternate transportation. I call Alex to address this with him and he informs me that they should've gotten them by now but they haven't so he'll check the status. The next day he calls me back and tells me that the paperwork was never sent off and that he is doing that today and they should get the plates within a week. Well it took longer than a week, it took almost two weeks, the day before my plates were due to expire he calls and tells me that he has my plates and registration and I can come by and get them whenever I can. So again I have to drive back down there to get my plates and registration. After I get them he and we shake hands (I'm hoping I never have to see him again at this point) he says "the nightmare is finally over" which is exactly what I was thinking but if he even admits that it was a nightmare and that was his job and I always had to drive to him when they screwed up how much worse was it for me? I have to work 55-70 hrs a week for my full time job, I have a second job where I work 12-16 a week, plus I'm going to school, I didn't have time for all of this, I easily wasted a full tank of gas just going back and forth from that place on my "free time", I was stressing about every situation that seemed to materialize as time went by which I didn't need since I'm also in the middle of planning my wedding. I would never recommend my friends to shop here or even my enemies, it is something that no person should have to go through and I regret ever coming across this forsaken dealership. More

Diana was very friendly and very helpful. My experience was great with everyone that was involved in selling me a car! I would recommend Mazda City of Orange Park to anyone looking for a Mazda. was great with everyone that was involved in selling me a car! I would recommend Mazda City of Orange Park to anyone looking for a Mazda. More