We recently purchased a brand-new Mazda CX-5 from Tom - Theodore
We recently purchased a brand-new Mazda CX-5 from Tom Bush Mazda, and this was a very special purchase for our family. At 46 years old, this is my wife’s first-ever brand-new vehicle purchased from a dealership, and I honestly couldn’t have asked for a better experience for her.
First, a huge thank you to Gino Manley. Gino truly worked his magic behind the scenes and was able to help us get approved at a better tier than where we initially started. He went above and beyond to make the deal work for us, and we genuinely appreciate everything he did.
José was absolutely fantastic from beginning to end. There was never any pressure or pushiness, and we never felt rushed into making a decision. He gave us the space we needed, answered our questions, and made the entire process comfortable and enjoyable. This is exactly how buying a car should feel.
When José first brought the CX-5 around for my wife to see, it had only 3 miles on it and was about as brand-new as you can get. It still had the white protective material on the exterior, stickers on the screens, and protective coverings throughout the interior. Once she decided that was her car, José made sure it went through detail, everything was removed, and the vehicle was properly prepared for delivery. We also asked him to install a front license plate bracket for her work gas card, and he took care of that along with the rear bracket.
What impressed us even more was the time José spent with my wife during delivery. He didn’t just hand her the keys and send us on our way. He helped her set up and customize the MyMazda app, walked her through the vehicle settings and features, showed her how to adjust the head-up display, explained the wireless charger, and went through all the technology and little “gizmos” the CX-5 has so she could actually enjoy and understand her new car. He was patient, knowledgeable, and incredibly helpful.
And the service didn’t stop when we drove away. José called my wife afterward just to see how everything was going with her new CX-5 and make sure she was happy. That kind of follow-up says a lot about someone and made an already great experience even better.
Billy in Finance was equally fantastic. As an employee, he made sure we received every rebate and benefit available to us. More importantly, he took the time to walk us through the different protection options without simply trying to sell us everything. We chose prepaid maintenance, bumper-to-bumper coverage, and wheel & tire protection, and Billy helped us decide which options actually made sense for us and which ones we could leave out. I really appreciated his approach and the fact that his priority was helping us make the right decisions for our situation.
I also want to recognize Telis Asimenios. The culture of a dealership starts with its leadership, and you can see that reflected in the way the entire team treats people. Telis genuinely cares about the customer experience as well as the people representing the Tom Bush organization, and that attitude carries throughout the dealership.
Even though I work here and already know the team, going through the entire process from the customer side gave me a completely different appreciation for what we do and for the people I work with.
Most importantly, my wife is absolutely in love with her new Mazda. ❤️ Seeing her this happy with her first brand-new car makes this purchase even more special for me.
Thank you Gino, José, Billy, Telis, and everyone at Tom Bush Mazda for making such an important milestone for us a genuinely memorable experience.
Five stars without hesitation. ⭐⭐⭐⭐⭐
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