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Maxwell Ford

Austin, TX

4.7
1,838 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,838 reviews

November 02, 2016

advisors and service manager do not take care of customers Walk-ins take presidence over appointments that have been scheduled for 7-10 days. Poor customer service. Our ford truck sat a day and was not even More

by Rhonda
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager and Alexander and Issac
October 30, 2016

Horrible Customer Service Let me tell you about my horrible experience at Maxwell Ford. I'd like to preface this with the fact that my car is a 2014 Ford Fusion. That's right More

by Megan Skinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex, Jackie, Freddie
October 29, 2016

Great sales team Great buying experience this week. Serhyii was a great sales rep. Fast, efficient and knowledgeable. Helped pin point the features I wanted ata goo More

by J Weiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serhiy Vasylkov
October 25, 2016

I had several recalls for safety concerns Took the car into Maxwell for service for 3 safety recalls. Ford motor sent me a letter saying that it would take more than 6 hours on on of the recal More

by Maxwellsucks123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Britney in service
October 23, 2016

Great 1st experience at their Service Center- So, the Service Center at Maxwell Ford would've received 5 stars if I hadn't gone through the frustration with their persons whom answer their phones. More

by gmalg3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert-Unk last name- Hispanic 5'6-5'8" ish, John Mikolasek, Matt Clegg, and Susan Watt
Oct 23, 2016 -

gmalg3 responded

On my review above, I didn't score the quality cause it just happened yesterday so I don't know what may or may not be working well, but all seems to be great so far. And on pricing, my 1st oil change nor recall had any charge. I would hope that a recall never has a charge to a customer. So, ya, that's it. : )

October 18, 2016

Never Again. Don't trust these guys. I used to swear by Maxwell Ford and I refused to buy a vehicle anywhere else but recently, I've had a pretty rude awakening in the form of their servi More

by Nizza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Freddie
October 13, 2016

No purchase but had great service now and from previous sale Miguel Ochoa was great as usual. Last time we were able to get a vehicle but this time he let me know what I need to do for my current situation. I ap More

by BENITEZISRAEL95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Ochoa
October 01, 2016

They suck. I found a vehicle online at Maxwell Ford. Called and set up a time to get my current vehicle appraised before test driving the new one. Was convinced More

by Isigntalk2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene
September 28, 2016

Service Department is AWFUL If I could give Maxwell Ford Service Department a ZERO I would!!! I have a brand new Ford Edge sport that has a few things wrong with it. I had to More

by JanO
Customer Service
Recommend Dealer
No
Employees Worked With
Service Manager Matt Clagg
September 15, 2016

Service department sucks Worst service I've ever received at a ford dealership. How long does it take them to do a oil change? They told me it'd take three hours tops. Brought More

by Goodson48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hunter, Isaac, and service manager
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