Group 1 Ford of South Austin

Buyer Beware: Group 1 Ford South Austin Customer Service Our experience purchasing a vehicle from Group 1 Ford of South Austin was EXTREMELY DISAPPOINTING and raises SERIOUS CONCERNS about their tr Service Our experience purchasing a vehicle from Group 1 Ford of South Austin was EXTREMELY DISAPPOINTING and raises SERIOUS CONCERNS about their transparency and CUSTOMER CARE. A Ford dealership should hold itself to a higher standard. Problem #1: Failed Test Drive Appointment A week before purchasing, we scheduled a 6:30 PM test drive appointment with Simon. My husband drove an hour each way for the appointment. When we arrived, Simon was not there. After waiting more than 30 minutes, staff admitted they could not locate the vehicle! A kind and patient employee, Hector, tried to help and drove us around lots searching for it. Eventually, with help from the cleaning crew in the service bay, he located the vehicle on a lift. We could see the car but we could not test drive it. After two hours of travel and significant waiting, we left without being able to drive the car, during a scheduled appointment time to do so. Problem #2: Missing Plug-In Hybrid Charging Cord A week later, after Group 1 Ford South Austin confirmed that recall and service issues had been resolved, we returned. We test drove the vehicle and ultimately purchased the 4-year-old plug-in hybrid for $32,000. During the sale, we were shown a charging cord bag in the trunk. When we arrived home and attempted to charge the vehicle, we discovered the bag was empty. We contacted the dealership immediately. Rather than addressing the issue, Simon dismissed the issue as not important or worth resolving. Despite multiple requests, no manager returned our call, and no effort was made by the dealership to provide the missing hybrid charging cord. Showing a charging cord bag in the trunk of a plug-in hybrid clearly implies that the charging equipment is included, there was no disclosure that it did not. Intentional? Discovering at home that the bag is empty and then having the dealership refuse to correct it is deeply misleading. Refusing to resolve a few-hundred-dollar charging cord issue after selling a $32,000 hybrid vehicle reflects very poor customer service. Simon failed to disclose the missing cord during the sale and avoided accountability afterward. We expected HONESTY and PROFESSIONALISM from Group 1 Ford South Austin. Instead, we experienced DISORGANIZATION, POOR COMMUNICATION, and a COMPLETE LACK of ACCOUNTABILITY. Group 1 Ford South Austin still has the opportunity to correct this situation by apologizing and providing the missing plug-in hybrid charging cord that should have been included with the vehicle. Until then, buyers should proceed with caution! More

Ray was awesome and very informative on what all needed to be done. He walked me through everything and kept me up to date on the progress. Very happy with the turn out and professionals of everything. to be done. He walked me through everything and kept me up to date on the progress. Very happy with the turn out and professionals of everything. More

lynne thurmond is awesome helper. she is super fast, accurate, and reponsive. I hope I can meet her again when my car broken she is super fast, accurate, and reponsive. I hope I can meet her again when my car broken More

Mr luna is a great customer service representative. I was needing an oil change and he gave me the service I deserved. I would definitely recommend the service department to all my friends and family. I was needing an oil change and he gave me the service I deserved. I would definitely recommend the service department to all my friends and family. More