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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,646 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,646 reviews

June 19, 2026

Good service. Good communication. Thorough inspection of my vehicle. Made it a very easy and painless process. More

by mm2154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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June 19, 2026

Lynne was an absolute joy to work with. She constantly gave me unprompted updates and delivered my car on time and repaired accordingly. More

by mamastrobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne. Service
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June 18, 2026

The service was fast friendly and easy. The waiting space is nice, would recommend to friends More

by Nando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2026

I brought in my 2025 Mach E for regular maintenance. The process was simple and the service department was very professional and pleasant. More

by g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jun 15, 2026 -

Group 1 Ford of South Austin responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2026

This dealership is suffering. I have been a customer for over ten years and the change in ownership and management has caused a serious problem with quality service. Ford is not More

by 7663rwuest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service managers at time of my documented srvice
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Jun 13, 2026 -

7663rwuest responded

Thank you

Jun 17, 2026 -

Group 1 Ford of South Austin responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future.     Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin 512-916-2608 asommerville@group1auto.com

June 13, 2026

Excellent support and first class service, with excellent follow-up and communication by Lynne Thurmond. More

by saricep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynne Thurmond
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Jun 14, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 12, 2026

Bold faced liars. Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was su More

by Brad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena, Jason. Jason is the only person that was helpful
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Jun 17, 2026 -

Group 1 Ford of South Austin responded

Hello Brad,   Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.   Thank you,   DJEMMA FIVEL Pre-Owned Sales Manager - Group 1 Ford of South Austin 512-916-2659 dkechichian@group1auto.com

June 11, 2026

Our service manager was great, Lynne. My biggest disappointment had to do with scheduling the valet. Pick-up went beautifully. I was told I’d have my car the next day and when it was read More

by Michele González
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with Greg Kimball. I worked with Lynne H and Andrew
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Jun 16, 2026 -

Group 1 Ford of South Austin responded

Thank you for your feedback and for recognizing Lynne’s excellent service. We sincerely apologize for the frustration surrounding the valet return process and understand your disappointment when expectations were not met. Your comments regarding communication and follow-through will be reviewed with our team, as we strive to provide a convenient and customer-focused experience. We hope to have the opportunity to provide a more seamless experience on your next visit.

June 06, 2026

Unfortunately, due to undisclosed damage that remains unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text More

by susan.mingay
Recommend Dealer
No
Employees Worked With
Greg Kimball
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cargo
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Jun 11, 2026 -

Group 1 Ford of South Austin responded

Susan, We are sorry you feel that we have not communicated effectively. The star in your windshield is certainly unfortunate. As part of our process, we do repair rock chips and stars on pre-owned vehicles when they are identified during our inspection. Although this occurred after delivery, we offered to repair the star in your windshield as a goodwill gesture, and that offer still stands. If you would like to have the windshield repaired, please reach out to me directly and I will be happy to assist with scheduling the repair. Thank you for your feedback, and we look forward to helping resolve this concern. Ryan Scott Sales Manager 512-443-5000 ryanscott@group1auto.com

June 05, 2026

I went without an appointment, and they happily assisted me. They even sent me a video of the maintenance work. Ricardo Portillo explained the entire procedure to me in detail. service—prompt and profession More

by rfmavislen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Portillo
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Jun 05, 2026 -

Group 1 Ford of South Austin responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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