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Maus Nissan of New Port Richey

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,461 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,461 reviews

October 26, 2024

Had an appt for an oil change and tire patch so I was waiting. It took 3 1/2 hours to complete. More

by horse10
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hassett
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

We can see that you are frustrated with your wait time, and for that, we apologize. Unfortunately, we can't seem to find any information about your visit based on this review, or email, so please contact us directly, and we'll look into this with you. Hopefully, we can turn your experience around. T hank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Please contact me to let me know if service reached out, thank you. 727-999-6287 x. 1138

October 26, 2024

Worst experience ever on a dealers. They try to sell us a car without seeing it and delivering at our door dirt and undetailed. We decided to not move on with the deal and Nick sent me More

by Alecraveiro
Recommend Dealer
No
Employees Worked With
Cristian Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darmin Topalovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Hite
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Chabator, Michael Hawkins, Jeff Paoli
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Alec, we can see that you were upset, and apologize for your frustrations. And we agree with you - the detail was terrible, and no one double-checked it before delivering it to your door. That is why we profusely apologized, and offered to get it re-detailed for you, re-gassed up, and nearly anythin g else to help make it right. All people involved were addressed, internally. There was no gaslighting intended; however, just the sales person not wanting to lose your business over a detail mistake that was fixable. Again we apologize for what happened, and especially for your wasted time. If you have any other questions, don't hesitate to ask, and we'll be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 26, 2024

Amazing staff treated me like Family. My truck was delivered back to me cleaned. Thank You Nissan Maus! More

by danielcissell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne, Nick Chabator
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

At Maus Nissan, we love our customers, and we're glad that it show! We appreciate your continued trust, and thank you for your kind words. We're overjoyed that you are so happy, and look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 26, 2024

Stellar dealership great service great sales. Everyone is super friendly and sincere. Would highly recommend this dealership any day of the week. More

by masakiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Thanks very much, Mary! At Maus Nissan, we value you as a customer and appreciate your feedback. If there is anything we can help you with, please do not hesitate to contact us! Thanks again for your support! Sincerely, Maus Nissan

October 26, 2024

Tiffany was very kind and patient with me as I told my story. She is a great worker! More

by miagrace5807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Frank
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Dawn! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests- thanks for recognizing her! We look forward to serving you for years to come - so let us know if ther e's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 25, 2024

Wonderful service. John is always very helpful and pleasant. The dealership is always clean.s. More

by harrybettyanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

John is one of the best, and his customers are too, Semsey family! Thanks for your continued trust, and for recognizing our staff! We're overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 25, 2024

I have been dealing with Maus Nissan for about twelve years while owning two Nissans. I have been very pleased with the service. More

by leonazirkle43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, John Thorne
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

At Maus Nissan, we love our customers, and we're glad that it shows, Leona! We appreciate your continued trust, and thank you for your kind words! We are thrilled that you are so happy, and look forward to serving you for life - so let us know if there's ever anything we can do for you! Thanks for b eing such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 25, 2024

JP and team rock and roll. Assisted us all the way, great place to get a vehicle!! More

by RANEE.CRAMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Kotsubka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your new Pathfinder from us at Maus Nissan, Cramer family! We appreciate your continued trust, and thank you for taking the time to leave us this review! JP and the team do rock - thanks for recognizing them! We are thrilled that you are so happy, and we look forwa rd to serving you for life - so let us know if there's ever anything we can do for you! Thank you for being such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 25, 2024

They worked with me to make a deal on the new car. Ben was great. More

by Beetle1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEN
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Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Congratulations on the purchase of your brand new 2025 Kicks from us at Maus Nissan, Ms. Downing! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Ben does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you a re so happy, and we look forward to serving you for life - so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 24, 2024

Our experience was super good. Tiffany is excellent. We are Very happy she is back More

by Wilfredo Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Maus Nissan of New Port Richey responded

Thank you for visiting our Service Department at Maus Nissan, Wilfredo! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to servin g you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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