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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
254 Reviews

254 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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March 22, 2025

It was ok. The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenien More

by samwhollenbeck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 19, 2025

Service manager was very kind and informative and kept me aware of the process with the car. More

by wintertyme2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 18, 2025

I trust the mechanic Rob to work on my cars. I know he does what's needed and it's done correctly. More

by pauldsturd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Brookes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Ames
Mar 19, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 16, 2025

Tim got our Tiguan diagnosed and repaired in 24 hours. It seems as if there has been a change with the techs getting right on the vehicles for repair. There had been times the tiguan had been there for we More

by whipsqueenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Tim! Thank you for your business and the great review!

March 12, 2025

Was greeted well. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased. More

by frantzat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 11, 2025

The service center is very organized and clean. Was greated every time I went in More

by psperling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5 Star Review and your business!

March 08, 2025

Very professional service at a very reasonable price. My vehicle was serviced in a very reasonable amount of time. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

March 08, 2025

Matthews inspected my car, changed the oil and 2 filters and had me out in an hour. More

by beaglegram56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5 Star Review and your business!

February 26, 2025

Made the whole buying experience very pleasant. Our salesman Mike Goff was the exact opposite of the stereotype car salesman. Very knowledge, and very helpful when purchasing our car. More

by pie13754
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Mike! Thank you for your business and the great review!

February 24, 2025

It was easy to get an appointment and the service team diagnosed and repaired the problem in the time frame promised. More

by HandyRandy65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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