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Matthews Mitsubishi Planet PreOwned

Vestal , NY

4.6
643 Reviews
Discover Matthews Mitsubishi and Stress-Free Car Buying! We've been serving the Southern Tier since 1973, and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you've never paid over MSRP. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a new vehicle or service your existing vehicle. We offer a comfortable waiting area, charging stations, workstations, and free WiFi- so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too! We have a clean kids' areas and baby changing stations. Beyond the amenities to make your visit as pleasant as can be, we offer extra things like free car wash coupons with any service and our exclusive loyalty program Matthews Rewards Plus- which saves you money at Matthews and on your next vehicle purchase! We also offer express service for quick oil changes and minor repairs, so your car is ready for the unpredictable Southern Tier weather. You'll be greeted at the door by one of our friendly, helpful team members, who will give you MORE every day, every way. If shopping for a vehicle is not your favorite thing to do, you can take advantage of our online Personal Shoppers, who will help you find the perfect new or used vehicle from the comfort of your own home or explore payments with Matthews Direct. Bad credit? No problem! We have great relationships with multiple lenders and can help many financing situations! Plus, we offer new beginnings with our Fresh Start Finance division, which puts the power of Matthews behind you with many lender options! Our sales and service teams are highly trained and certified, and completely focused on giving you an EXCEPTIONAL experience every time you walk through the door. Shop online, buy online, schedule service, access your Matthews Rewards & MORE, all within our Matthews App! Download for free today in your app store! We look forward to serving you soon
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2100 Vestal Pkwy E AB

Vestal , NY

13850

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Showing 643 reviews

September 16, 2024

I have had to take my car back multiple times since I purchased it 4 months ago. Audio system still nonfunctional. More

by MARY.GILBERT1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Good job Good job Good job Good job Good job Good job Good job Wonderful More

by timothyharris50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Brookes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Husch, Devon O’Brien
Sep 23, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Timothy-Thank you for the perfect review!

September 14, 2024

I told them I was Pre approved and they still ran my credit came out and told me that I wasn’t approved and after telling them that I had just left another dealership and was approved there, he finally More

by me
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaiah Brookes
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I took my vehicle in for a 40k check up. I told them about a squeaky belt and about my fan having an issue making noise and isn't blowing like it used to.. They did the 42 point check they c More

by cawood72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Great dealership, no pressure. Jeremy was very easy to deal with and very knowledgeable. He took care of us and made everything simple and easy. More

by janie7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Janie, We’re so glad to hear you had a great experience with Jeremy! Thank you for your business and the great review! We hope you enjoy your new ride.

September 06, 2024

Easy to deal with and no hassle everything was just as Jeremy said it would be More

by MCSLOY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We’re so glad to hear you had a great experience with Jeremy Jackson! Thank you for your business and the great review!

September 04, 2024

The people were friendly and knowledgeable. They made the buying experience stressless and comfortable. I am very happy I used this dealership. More

by EEKP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride.

August 27, 2024

Definitely have taken very good care of my needs for my car. Thank you much More

by johnson_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 26, 2024

i was very unhappy with the man in service department, was rude. The service Manager was polite and delt well with this situation, very understanding. the worker not. More

by HOLMS_DOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. We're glad to hear Service Manager, Steve Monk was able to help you and rectify the situation. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 26, 2024

I bought the LS model which has all I needed. It has so many more improvements than my 2017 which I traded in The sales team was very good to me More

by rsigtina2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

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