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Matthews Mitsubishi Planet PreOwned

Vestal , NY

4.6
625 Reviews
Discover Matthews Mitsubishi and Stress-Free Car Buying! We've been serving the Southern Tier since 1973, and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you've never paid over MSRP. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a new vehicle or service your existing vehicle. We offer a comfortable waiting area, charging stations, workstations, and free WiFi- so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too! We have a clean kids' areas and baby changing stations. Beyond the amenities to make your visit as pleasant as can be, we offer extra things like free car wash coupons with any service and our exclusive loyalty program Matthews Rewards Plus- which saves you money at Matthews and on your next vehicle purchase! We also offer express service for quick oil changes and minor repairs, so your car is ready for the unpredictable Southern Tier weather. You'll be greeted at the door by one of our friendly, helpful team members, who will give you MORE every day, every way. If shopping for a vehicle is not your favorite thing to do, you can take advantage of our online Personal Shoppers, who will help you find the perfect new or used vehicle from the comfort of your own home or explore payments with Matthews Direct. Bad credit? No problem! We have great relationships with multiple lenders and can help many financing situations! Plus, we offer new beginnings with our Fresh Start Finance division, which puts the power of Matthews behind you with many lender options! Our sales and service teams are highly trained and certified, and completely focused on giving you an EXCEPTIONAL experience every time you walk through the door. Shop online, buy online, schedule service, access your Matthews Rewards & MORE, all within our Matthews App! Download for free today in your app store! We look forward to serving you soon
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2100 Vestal Pkwy E AB

Vestal , NY

13850

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Showing 625 reviews

October 31, 2024

I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 29, 2024

Quick, effective service and brake replacement. Was kept informed of work needed and recommended by service tech. More

by chevelle114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salsbery
Oct 29, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 22, 2024

Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! More

by wbennett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

HI, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

October 18, 2024

The salesperson was fantastic! The service department lacks communication…shouldn’t have to wait three hours and the be told the tech isn’t in for the day. Four trips to get someth More

by bdhutt730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Altmonte
Oct 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Jim Morse or Service Manager Steve Monk) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

October 13, 2024

I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery. More

by SAM3968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi SAM3968, We appreciate your continued business and the 5 Star Review!

October 10, 2024

My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job. More

by larry.grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for choosing Matthews Volkswagen for your recent service appointment! We appreciate your business and the 5 Star Review!

October 07, 2024

Fast and efficient and repaired done on timely basis but feel that i bought a lemon. More

by mareizzy09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Mareizzy09, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

October 04, 2024

Had a problem with the airbag sensor Quickly fixed in one day! Great service department More

by TARZSTARZBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Oct 07, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 04, 2024

Very pleased with the salesman and the service. Truck was ready for pick up in a timely manner. Also brought the truck down from Clay just for me to look at and drive. Very enjoyable experience. More

by Rhavens32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

October 01, 2024

Always pleasant and friendly. He came out and explained everything the car needed done to it and made the visit enjoyable. More

by dalydouble1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Oct 07, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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