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Matthews Mitsubishi Planet PreOwned

Vestal , NY

4.6
589 Reviews
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2100 Vestal Pkwy E AB

Vestal , NY

13850

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Showing 589 reviews

November 17, 2024

Smooth and easy process! Deion made it very easy and simple for us to get a car. Went in Saturday and had a car Tuesday! More

by lily.carley_3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deion Brown
Nov 19, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi Lily- We’re so glad to hear you had a great experience with Deion! Thank you for your business and the great review!

November 12, 2024

Thankyou was a pleasure ! Made my car buying easy ! And my sales person was awesome ! More

by strawberrys8201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 04, 2024

Always able to schedule an appointment in a timely amount of time. Staff is very friendly! More

by dbender1@stny.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 01, 2024

Love the great service department! !!!!! Jared Galusha always makes sure you are well taken care of and takes care of any questions and concerns. More

by CAMIF143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared galusha
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Jared! Thank you for your business and the great review!

October 31, 2024

I found the service to be quick, complete and fair. They did a thorough checklist of my vehicle and reported in detail to me on their findings. More

by tmheslin2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Nov 15, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 29, 2024

Quick, effective service and brake replacement. Was kept informed of work needed and recommended by service tech. More

by chevelle114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salsbery
Oct 29, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

October 22, 2024

Took my car in with no appointment, provided the needed service, offered me coffee while waiting for my car. Service was quick & excellent. I was indeed very impressed! More

by wbennett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

HI, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

October 18, 2024

The salesperson was fantastic! The service department lacks communication…shouldn’t have to wait three hours and the be told the tech isn’t in for the day. Four trips to get someth More

by bdhutt730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Altmonte
Oct 28, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Jim Morse or Service Manager Steve Monk) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

October 13, 2024

I still own my 2017 VW Passat which was purchased new from Matthew's VW. My last visit to Matthew's VW was for a new battery. More

by SAM3968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi SAM3968, We appreciate your continued business and the 5 Star Review!

October 10, 2024

My 2019 VW Atlas had recalls that needed to be taken care of by the manufacturer. I am a first time customer and feel they did a great job. More

by larry.grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi, Thank you for choosing Matthews Volkswagen for your recent service appointment! We appreciate your business and the 5 Star Review!

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