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Matthews Import Center / Subaru / Kia

Vestal, NY

4.8
587 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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3013 Vestal Road

Vestal, NY

13850

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Showing 587 reviews

August 15, 2024

They are always helpful and prompt. I will return when w more service is required More

by margerclem99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Matthews Import Center / Subaru / Kia responded

Hello, Thank you for the 5 Star Review! We look forward to helping you for future service visits.

August 15, 2024

They always fit me in and are always friendly and courteous. Waiting area clean and comfortable. More

by Kasey8192001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Kasey, Thank you for the 5 Star Review and your business!

August 13, 2024

Wonderful team! ! Very informative, no sales pressure and always courteous. This is my 2nd Subaru. More

by kwold0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Finta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your continued business and hope you enjoy your new ride!

August 08, 2024

I had a wonderful experience with purchasing my new vehicle! Everyone was so helpful! Thanks! More

by wbutcher1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

August 08, 2024

timely, polite, clean car floor/seat, easy to schedule my 'wait for an oil change/tire rotation More

by sttobbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

August 08, 2024

They did a good job but it took much longer than expected . They body shop should talk to the parts department and order parts ahead of time More

by jrai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We appreciate your business!

August 05, 2024

Great customer service and they kept me in the loop throughout the day regarding my car. More

by devoh1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi devoh1976, Thank you foe the 5 Star Review and your business!

August 04, 2024

I really like that Matthews offers drive up service. Just have to get there early. They had my car in and out in about an hour. More

by dmertz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He is not pictured abd I didn't get his nsme
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi dmertz1, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 04, 2024

I arrived at the dealership and was immediately greeted by friendly and knowledgeable staff. Always enjoy waiting in the waiting area. It’s clean, comfortable and convenient. More

by swimcoachusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mandolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Milard
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi swimcoachusa, Thank you for the 5 Star Review and your business!

August 04, 2024

The whole team was very kind and easy to work with. Bill Allen specifically was very helpful through the process of my first purchase and gave great conversation while we were waiting. More

by Jack Miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Jack, We’re so glad to hear you had a great experience with Bill Allen! Thank you for your business and the great review!

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