Zach Carlson

Always courteous and efficient. Great staff! seldom a long wait,an if so, a courtesy shuttle is available for a ride home. Great staff! seldom a long wait,an if so, a courtesy shuttle is available for a ride home. More

by lefty541 Verified Customer Verified Customer

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Always the best ever customer service! They always go out of their way to help They always go out of their way to help More

by SUEKRAUSE Verified Customer Verified Customer

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Matthew’s Subaru is always a pleasure to deal with. They are always courteous and professional. They are always courteous and professional. More

by bartlowm Verified Customer Verified Customer

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We have been customers for about 30 years (8 Subarus, all new). The Subarus are very good, and the Matthews service is excellent, and the Matthews people are excellent. To lead off we needed to keep my son new). The Subarus are very good, and the Matthews service is excellent, and the Matthews people are excellent. To lead off we needed to keep my son's 15-year-old Outback in service until it could be traded in. Zach and his team diagnosed the chief problem with it, Zach gave us a choice and an enterprising lady tech provided a quick and affordable workaround fix until our new car had arrived. This saved us from a MAJOR transportation crisis in the meantime. Rich French pointed out the advantages of a trade-in versus a simple sale; we got an excellent price for the old vehicle. Rich French then picked out the new Outback with a desirable package and color from all the options and advised us on the time to expect delivery. The new vehicle arrived a bit before we expected, the old vehicle held up fine, we were able to schedule a convenient appointment with Rich French to complete the purchase including his recommendations on dealer packages. Rich also directed Nick the car guru to further educate us on all the car's features (we needed a lot of updating). Nick scheduled a further appointment to review our questions. Rich and Nick were also very forthright on what we needed and what we did not need to do (or could ignore). I don't get that very often with any product. I can't think of anything that could have been done better. That's why we come here. More

by jefahs Verified Customer Verified Customer

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Love getting my car serviced here, excellent staff and service! I only bring my car here service! I only bring my car here More

by jjohns400 Verified Customer Verified Customer

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Service by Wayne and Zack is very good. Your pricing/costs, particularly for brakes is high. $500 per axel vs our typical vendor cost of $325~$350 per axel. We have 18 Foresters curr Your pricing/costs, particularly for brakes is high. $500 per axel vs our typical vendor cost of $325~$350 per axel. We have 18 Foresters currently in our 107 unit fleet. Enough difference that we may only seek your service when OEM items are needed. Sorry. I did review this w/ Zack so i'm guessing he passed along our concerns. More

by dmarkie Verified Customer Verified Customer

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A very pleasant experience. Knowledgeable people helping me with every step in n the process. A fine family of associates. Thank you. Knowledgeable people helping me with every step in n the process. A fine family of associates. Thank you. More

by bevelacquaj Verified Customer Verified Customer

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Matthews Subaru is always clean, efficient and easy to use for service. The staff are all friendly and courteous. use for service. The staff are all friendly and courteous. More

by thenyfranks Verified Customer Verified Customer

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this was my first visit after leasing my Ascent and everything went great. I made an appointment for a Saturday morning and I was in and out in less than an hour. The waiting area was comfortable wit everything went great. I made an appointment for a Saturday morning and I was in and out in less than an hour. The waiting area was comfortable with plenty of seating and coffee. Very happy with my experience More

by pitterly Verified Customer Verified Customer

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The service advisor understood my issue with the inconsistent startup of the SiriusXM radio service and knew of the software update that is done to solve this issue. The update was done quickly and inconsistent startup of the SiriusXM radio service and knew of the software update that is done to solve this issue. The update was done quickly and has solved the problem! I was very happy with the service I received More

by BECKERGW Verified Customer Verified Customer

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