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Matthews GM Center - Service Center

Vestal, NY

4.7
213 Reviews

213 Reviews of Matthews GM Center - Service Center

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December 22, 2023

Jim service writer was congenital and honest. My vehicle was completely done and on time More

by bob1smo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

We're so glad to hear Jim took great care of you! We appreciate your business and the perfect review!

December 18, 2023

Always great service everyone is pleasant welcoming and provides good recommendations for appropriate service to the vehicle More

by djbrunswick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 15, 2023

Always great people and great service. Professional and courteous. ThaT is all I’m going to write! More

by patti7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 15, 2023

Very quick service didn’t have to wait very long’s at all. Very happy with the wait time for an oil change More

by tlindow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

December 14, 2023

Service center was good, Bob was very good to deal with, not happy with GM product, I will be sure to let friends and family know More

by JROBINSON40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

We're glad to hear our Team took great care of you but, do apologize that you are unhappy. Let me know if there is anything more we can do to ensure a better future experience.

December 14, 2023

Over a 20 year period the service has been consistently good and always completed on time. I recommend the dealership to others. More

by MR200MPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for your continued business and the perfect review!

December 12, 2023

Mathews Service is a professional and friendly resource which I trust with my Cadillac ATS4. Service Dept. staff seems genuinely concerned with me and my vehicle, and they offer to go the extra mile if nee More

by ANTHONYROSSI90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews to service your Cadillac! We appreciate your business and the perfect review!

December 11, 2023

They always give me the best service. They listen to any concerns I might have & always take care of them. Best dealership ever. Always professional but treat me louevv be a special custo More

by nyhag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

We're glad to hear that Jim always takes great care of you! We appreciate your continued business and the great review!

December 08, 2023

very happy with the service provided and the care that was taken to make me happy More

by jhershowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 07, 2023

Excellent Service Dept and scheduling is always a breeze. 10 out of 10, don;t hesitate to try them out. More

by Bob O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Judge
Dec 15, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

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