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Matthews GM Center - Service Center

Vestal, NY

4.8
302 Reviews

302 Reviews of Matthews GM Center - Service Center

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June 24, 2023

Very informative and couldn’t do enough for me. I will definitely return for service. More

by jimsr0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 26, 2023 -

Matthews GM Center responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

June 23, 2023

H. HH HH HH hhh HH. HH HH hhh hhh hhh hhh hhh hhhh hhh More

by kmooney10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 23, 2023

Attempts to give best service possible. Accomodating, listens to your concerns. Comfortable waiting area. Tries to minimize repairs where possible More

by Skizard
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond with feedback. Bob Gaeta General Manager

June 20, 2023

Excellent service. They are right on top of their jobs. Very honest and open with me More

by AAMMILES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Matthews GM Center responded

Thank You for your response. Bob Gaeta General Manager

June 19, 2023

Good communication and up front conversation about the diagnosis process and potential cost was appreciated. More

by luv2golf8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Griffith
Jun 20, 2023 -

Matthews GM Center responded

Thank you for the the positive review . Bob Gaeta General Manager

June 19, 2023

Always a good experience, on time and easy to schedule an appointment on line. AND the Birch Beer is fantastic. Thank you Scott, see you soon ! More

by ADIXON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Jun 20, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond. Bob Gaeta General Manager

June 13, 2023

Scott was very communicative and helpful. Very clear with what he was communicating and made sure I understood the process. More

by dawn6barkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Jun 13, 2023 -

Matthews GM Center responded

Thank you for your response.. Bob Gaeta General Manager

June 13, 2023

Very professional. Everyone was helpful and polite… They kept me informed when my car would be ready. More

by rohmann69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
Jun 13, 2023 -

Matthews GM Center responded

Thank you for taking time to let us know how your experience went. We appreciate your feedback .. Bob Gaeta General Manager

June 07, 2023

This was the first time that I worked with Jim. My standard was Perry who has retired. The quality of service is my number one criteria when selecting a dealership. More

by Willie1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Matthews GM Center responded

Thank you for the review , hopefully Jim will live up to Perry's standards in the future . If not please let me know .Thank You for the feedback Bob Gaeta General Manager Matthews GM Center

June 07, 2023

Everything was Great. I would definitely recommeng Matthews to any of my Friends or Family More

by twegmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Jun 13, 2023 -

Matthews GM Center responded

Thank you for the feedback. Bob Gaeta General Manager

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