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Matthews GM Center - Service Center

Vestal, NY

4.8
302 Reviews

302 Reviews of Matthews GM Center - Service Center

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August 21, 2023

Followed through with what was asked of him in a timely manner. Will return again More

by LIFE_ENERGIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 21, 2023

Great staff, excellent service, easy scheduling, easy access to service center, they remember me as a customer More

by BUBBIEJJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 19, 2023

The dealership is a great place to do business and the employees are assume to work with. More

by HEANNINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 11, 2023

Scott was very friendly and accommodating. He promptly called when my car was ready and it was a lot sooner than I expected! More

by CELT44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

August 08, 2023

Service was excellent they made a appointment to get the oil leak they found and More

by iekjvkkolb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Polakovich
Aug 10, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

August 08, 2023

Had an appointment on a Monday but vehicle died on previous Tuesday so I had it towed in. They had it repaired by Thursday. More

by STEVEP64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Matthews GM Center responded

We're sorry to hear your vehicle died, Steve! We're happy to hear that our Team was able to get you back on the road quickly!

August 07, 2023

The service department was very courteous and efficient. They checked out every concern I asked them to in a timely manor. The service we receive is always excellent. More

by scarlotte48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Matthews GM Center responded

We're so glad to hear you had a great experience with Rob! Thank you for your business!

August 07, 2023

They do an outstanding job! Everytime!!. They always answer all our questions and exceed expectations More

by twegmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Matthews GM Center responded

Thanks for the great review and your business!

August 07, 2023

Jim always delivers a great customer experience. Jim is a ROCK STAR! Keep up the great job. More

by TWHEELER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Matthews GM Center responded

We're so glad to hear that Jim delivered a great experience! We truly appreciate your business and the great review!

August 05, 2023

The Matthews GM Service Team was fantastic! They found a way to work in our emergency repair even though they were swamped. Thank you very much! More

by Dino D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Matthews GM Center responded

Thank you for taking the time to share you experience at the dealership .. Bob Gaeta General Manager

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