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Matthews GM Center - Service Center

Vestal, NY

4.8
302 Reviews

302 Reviews of Matthews GM Center - Service Center

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September 27, 2023

Rob Linge is very good. Explains problems in detail Perry, don't know last name, is demeaning and worthless. Scott in service is also helpful. More

by wsage
Recommend Dealer
No
Employees Worked With
Bill Tabeek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : perry
Sep 27, 2023 -

Matthews GM Center responded

Hello, we apologize for what ever negative interaction you had with one of our staff. He will be spoken to, thank you for the positive response and words about the other employees you had dealings with ! Please feel free to call in and speak with Mike Ryder our service Manager to go over you experience 607-798-8000

September 27, 2023

Staff attentive, friendly, direct to the point. Jim Rogers is consistently someone you can rely on. , More

by carolmoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're so glad to hear that you've had great experiences with Jim! We truly appreciate you business and the great review!

September 27, 2023

Technically well-grounded with all Cadillac matters. Very Professional team-oriented service group. Always ready to help me. More

by natoadekoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

September 25, 2023

brought vehicle for oil change,tire rotation and unscheduled check engine light.maintenance was quickly done.the check engine light was diagnosed and a purge pump was ordered. More

by kathyped58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted O'connor, Scott Sorbello, Nicole Spencer
Oct 02, 2023 -

Matthews GM Center responded

We're so glad our Team took great care of you! We truly appreciate your business and the great review!

September 25, 2023

Service writers are always excellent. Mechanics keep my cars clean and do excellent work. Thanks! More

by jkozol0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're so glad to hear you had great experiences with our Service Department! Thank you for your business and the great review!

September 25, 2023

Vehicle finished at time promised. Rob kept me informed throughout the process, and made me aware of some repairs that may be needed in the future. More

by chrismaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're so glad that Rob provided you with a great experience! We truly appreciate your business and the great review!

September 22, 2023

Very clean very friendly always done in a timely manner very happy with the service department. Nice job. More

by WHAGERMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Howard very nice and helpful
Oct 02, 2023 -

Matthews GM Center responded

We're so glad that our Team took great care of you! We truly appreciate your business and the perfect review!

September 20, 2023

The Matthews Sales and Service departments are professional and dependable. They know their job and they do it. Interaction with the Sales department only happens every few years but is always suc More

by whoward10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Breward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Beebe mechanic, Joe Polakovich
Oct 02, 2023 -

Matthews GM Center responded

Thank you for your continued business! We're so glad that our Sales/Service Departments have taken great care of you!

September 18, 2023

Wish you still offered to order cars for customers. Had to go to Bloomsburg for my new car. More

by ewben
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Matthews GM Center responded

We're sorry to hear that you had to go to Bloomsburg for a vehicle. We hope that you found what you were looking for and if there is anything more we can do to earn your business, please call GSM, Adam Crawford at 607-798-8000.

September 15, 2023

Matthews service has always provided me with great service advice with very dependable service. I have had no issues. Matthews has serviced my truck since I purchased it there in 2017. 144,000 + and s More

by pistolpete1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello
Oct 02, 2023 -

Matthews GM Center responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

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