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Matthews GM Center - Service Center

Vestal, NY

4.7
213 Reviews

213 Reviews of Matthews GM Center - Service Center

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December 06, 2023

Very simple service, both vehicles there 4 days, barley washed my car and nothing on my truck . Brakes that did not need replaced your technicians could not make lights go out ! I am 2300 into brakes on a More

by jbgalusha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Matthews GM Center responded

Hi Jim, We will be reaching out to you soon.

December 04, 2023

I came in for a lubricate, oil change and tire rotation. Everyone was very friendly and the job was finished in no time. More

by jketcham0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary at the check out desk. She has a great sense of humor and should be mentioned in your contact selection.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 29, 2023

Great customer service will bring my Cadillac back again for service work. Thank you for the help More

by HORSPOWR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 27, 2023

Great service! ! My husband has used them for years. Buying vehicles and always using them for service and repairs. They have a wonderful crew! More

by R&B DeL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Trebeck
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 24, 2023

Moat aspects were very good. I was given a window of pickup of 9-10. The car was not picked up until almost 10:30. More

by khall12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 22, 2023

Excellent service experience. I plan to come here for all my GM service needs as they come up in the future. More

by jdnoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 21, 2023

Excellent service plus ride home(only one in car-great) Ride back same; very happy More

by SNO24MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Polakovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 21, 2023

We will not be coming here again. It seems the prices are getting to high. More

by MARATHONPAGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Matthews GM Center responded

Hello- We're sorry to hear that you weren't satisfied with your recent experience. We understand your concerns and wish we could keep our costs the same however, as other items in the market increase, unfortunately so do our services. We do offer our Customer Loyalty Program, Matthews Rewards Plus, which can assist with alleviating some of the costs of our services. If you'd like to learn more please, reach out to Service Director Mike Ryder at 607-798-8000.

November 19, 2023

Everyone I've dealt with at Matthews is top shelf. Always professional, courteous, knowledgeable, dependable, sincere. More

by MomC270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2023

Experienced techs. Great help from the bench. I always take the shuttle. And it’s done real close when I ask! More

by impulsiveantiques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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