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Matthews GM Center

Vestal, NY

Overview
Employees
Reviews
Vehicles
4.8
262 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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3721 Old Vestal Rd

Vestal, NY

13850

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Showing 262 reviews

December 11, 2023

They always give me the best service. They listen to any concerns I might have & always take care of them. Best dealership ever. Always professional but treat me louevv be a special custo More

by nyhag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Matthews GM Center responded

We're glad to hear that Jim always takes great care of you! We appreciate your continued business and the great review!

December 08, 2023

very happy with the service provided and the care that was taken to make me happy More

by jhershowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Matthews GM Center responded

Thank you for the great review and your business!

December 07, 2023

Excellent Service Dept and scheduling is always a breeze. 10 out of 10, don;t hesitate to try them out. More

by Bob O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sorbello, Sean Judge, Ashley Salvemini
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Dec 15, 2023 -

Matthews GM Center responded

Thank you for your business and the great review!

December 06, 2023

Very simple service, both vehicles there 4 days, barley washed my car and nothing on my truck . Brakes that did not need replaced your technicians could not make lights go out ! I am 2300 into brakes on a More

by jbgalusha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Polakovich
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Dec 07, 2023 -

Matthews GM Center responded

Hi Jim, We will be reaching out to you soon.

December 04, 2023

I came in for a lubricate, oil change and tire rotation. Everyone was very friendly and the job was finished in no time. More

by jketcham0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary at the check out desk. She has a great sense of humor and should be mentioned in your contact selection., Scott Sorbello
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Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 29, 2023

Great customer service will bring my Cadillac back again for service work. Thank you for the help More

by HORSPOWR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Polakovich
Report | Print
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 27, 2023

Great service! ! My husband has used them for years. Buying vehicles and always using them for service and repairs. They have a wonderful crew! More

by R&B DeL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Trebeck, Joe Polakovich
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Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 25, 2023

Moat aspects were very good. I was given a window of pickup of 9-10. The car was not picked up until almost 10:30. More

by khall12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 22, 2023

Excellent service experience. I plan to come here for all my GM service needs as they come up in the future. More

by jdnoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Matthews GM Center responded

Thank you for choosing Matthews and the great review!

November 21, 2023

We will not be coming here again. It seems the prices are getting to high. More

by MARATHONPAGANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Matthews GM Center responded

Hello- We're sorry to hear that you weren't satisfied with your recent experience. We understand your concerns and wish we could keep our costs the same however, as other items in the market increase, unfortunately so do our services. We do offer our Customer Loyalty Program, Matthews Rewards Plus, which can assist with alleviating some of the costs of our services. If you'd like to learn more please, reach out to Service Director Mike Ryder at 607-798-8000.

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