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Matthews GM Center
Vestal, NY
235 Reviews
We've been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees.
We want to make your visit to our dealership as comfortable and as safe as possible, whether you're looking to lease or purchase a New vehicle or servicing your existing vehicle. We offer a comfortable waiting area, charging stations, work stations, and free WiFi, so you can stay connected to both work and home while you're visiting us. We are family and pet-friendly, too!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 235 reviews
December 14, 2023
Over a 20 year period the service has been consistently good and always completed on time. I recommend the dealership to others. good and always completed on time. I recommend the dealership to others. More
by MR200MPH
Verified CustomerEmployees Worked With
December 12, 2023
Mathews Service is a professional and friendly resource which I trust with my Cadillac ATS4. Service Dept. staff seems genuinely concerned with me and my vehicle, and they offer to go the extra mile if nee which I trust with my Cadillac ATS4. Service Dept. staff seems genuinely concerned with me and my vehicle, and they offer to go the extra mile if needed ... even provided a loaner vehicle at no cost to me, since I had asked for an extra bit of service. The team followed my request and did not try to up-sell me on anything. Fred handled my appointment, is is a kind and gentle man and was willing to spend time with me in discussuing my vehcle. More
by ANTHONYROSSI90
Employees Worked With
December 11, 2023
They always give me the best service. They listen to any concerns I might have & always take care of them. Best dealership ever. Always professional but treat me louevv be a special custo They listen to any concerns I might have & always take care of them. Best dealership ever. Always professional but treat me louevv be a special customer. Jim Rodgers is outstanding in service More
by nyhag
Employees Worked With
December 07, 2023
Excellent Service Dept and scheduling is always a breeze. 10 out of 10, don;t hesitate to try them out. 10 out of 10, don;t hesitate to try them out. More
by Bob O.
December 06, 2023
Very simple service, both vehicles there 4 days, barley washed my car and nothing on my truck . Brakes that did not need replaced your technicians could not make lights go out ! I am 2300 into brakes on a washed my car and nothing on my truck . Brakes that did not need replaced your technicians could not make lights go out ! I am 2300 into brakes on a 65k truck A GMC problem and I am paying the price!!!! 50 k miles .. MY BRAKES STILL SQUEAK and no answers. Me and my family have spent 700k on vehicles through your dealer ship.. My children went to Toyota .. Almost like , who cares attitude anymore.. SAD!!! More
by jbgalusha
December 04, 2023
I came in for a lubricate, oil change and tire rotation. Everyone was very friendly and the job was finished in no time. Everyone was very friendly and the job was finished in no time. More
by jketcham0
Employees Worked With
Other Employees :
Mary at the check out desk. She has a great sense of humor and should be mentioned in your contact selection.
November 29, 2023
Great customer service will bring my Cadillac back again for service work. Thank you for the help for service work. Thank you for the help More
by HORSPOWR1
November 27, 2023
Great service! ! My husband has used them for years. Buying vehicles and always using them for service and repairs. They have a wonderful crew! ! My husband has used them for years. Buying vehicles and always using them for service and repairs. They have a wonderful crew! More
by R&B DeL
