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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

May 16, 2019

Excellent repair of rear air conditioning Masters GMC did a very good job in repairing my rear air conditioning evaporator and blower motor. I give the Masters Service Department five stars be More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
May 17, 2019 -

Master Buick GMC responded

Thank you so much, Joe. We are very proud of our team and we can always count on them to do a great job. We strive to provide excellent customer service, and we’re glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 15, 2019

Professional and satisfied Thank everyone for making this a great experience. From the sales staff to the finance staff. Jeff McKee thank you for taking such great care of us. More

by Platinum Maxima Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mckee, Bill Whitten
May 15, 2019 -

Master Buick GMC responded

You're very welcome! It was a pleasure to do business with you and I’ll definitely share your comments with Jeff. We look forward to working with you again down the road. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 14, 2019

Too expensive Traveling through Augusta and engine light comes on. Charged $494 diagnostics fee. Total bill $877 to replace a hose and a sensor valve. RIP Off. More

by DR Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Williams
May 14, 2019 -

Master Buick GMC responded

Dr. Collins, I am very sorry you were unhappy with the price of our service. Our diagnostic fees are always applied to the final bill. Please call me to discuss your bill. We certainly don't want you to be unhappy with our service and look forward to discussing this with you. Kathy Hensley, Owner Master Automotive (706)922-5213

May 14, 2019

Very conscientious service writers and Department Very conscientious service Personnel. William Fanning is the best. Charles Williams is the best. They kept me informed and call me when my vehicle is More

by Mike
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley, Charles Williams, William Fanning
May 15, 2019 -

Master Buick GMC responded

Mike, it’s great to know that William & Charles provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle, please let us know! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 13, 2019

Great experience It was a great experience! This was my first time buying from GMC and I wasn’t disappointed. Thanks again for a smooth buy. I would definitely recomm More

by shanabrown2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Johnston
May 14, 2019 -

Master Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 12, 2019

Great experience Al is such a a great salesman, very polite patient and helpful.. thank you. He explained everything with detail and made sure we understood what he wa More

by Chaparra15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Kemp, Bill Whitten, Keith Stone
May 13, 2019 -

Master Buick GMC responded

Thank you so much for providing us with your valuable feedback. We are so happy to hear that Al was able to assist you! Words can't express how thankful we are for your business. At Master Buick GMC we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 12, 2019

Tops! We received the very best service and communication. Master Buick went above and beyond to help us in every way possible. David was certainly a bles More

by MEMANN1177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
May 13, 2019 -

Master Buick GMC responded

Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I will share your comments with David and we look forward to working with you again down the road. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 11, 2019

Extremely satisfied Very nice and courteous staff and service. Excellent salesman, very informative and knowledgeable about the sale process. I would most definitely reco More

by BLAZIN67CHEV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley
May 13, 2019 -

Master Buick GMC responded

Thank you for your kind words. We're glad we could be of service to you and aid in making your vehicle purchase a pleasant experience. We look forward to working with you again in the future! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 10, 2019

Excellent! Mr Baxley was exceptional. He answered all my questions. He was courteous, and very thorough. Mr Eddie came in and close the financial process. I reco More

by SAND125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Gene Baxley
May 13, 2019 -

Master Buick GMC responded

Thank you for your business and this review. Congratulations on your purchase! I am happy to hear Gene and Eddie were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 10, 2019

A Special Place This is my first experience at the Augusta location having been to Aiken often. Both locations are very special places. Everyone is very easy to inter More

by HEFFLEYJOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
May 13, 2019 -

Master Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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