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Master Buick GMC
Augusta, GA
1,105 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,105 Reviews of Master Buick GMC
May 21, 2019
GREAT SERVICE Salespersons never put pressure on us into buying anything giving us the time to enjoy our shopping time, this is like the 5-6 cars we have gotten fro Salespersons never put pressure on us into buying anything giving us the time to enjoy our shopping time, this is like the 5-6 cars we have gotten from them, never have any problems with vehicle.. GREAT PLACE TO BUY CARS NEW OR USED More
by HEATHERODIORNE
Verified CustomerEmployees Worked With
Tony Goddard
May 20, 2019
Great Experience Our salesman, Gene Baxley, was wonderful. He answers all of our questions and met all of our needs. All that with no pressure. It was an overall gr Our salesman, Gene Baxley, was wonderful. He answers all of our questions and met all of our needs. All that with no pressure. It was an overall great experience. More
by ASHLEYRSURRENCY
Employees Worked With
Gene Baxley
May 20, 2019
Great Service This was my first service appointment with Master's and so far I am very impressed. I called to make an appointment and they got me in the next day. M This was my first service appointment with Master's and so far I am very impressed. I called to make an appointment and they got me in the next day. My service advisor Mr. David Truitt was very informative and answered all of my questions. More
by Donald D
Employees Worked With
David Truitt
May 20, 2019
My comments may be late but I really do appreciate the pers. The personal care given me was a blessing. The Service Dept. were courteous and kind. Thank you. Kathryn Jones While waiting the staff would check on The personal care given me was a blessing. The Service Dept. were courteous and kind. Thank you. Kathryn Jones While waiting the staff would check on me. More
by Teacheralways
Employees Worked With
Will Schafer, David Truitt
May 19, 2019
Awesome service Had a problem with the AC on my 2018 Sierra. Called at 2:30pm on a Friday afternoon, they said - Stop by and we'll take a look! Got there about 3:30 Had a problem with the AC on my 2018 Sierra. Called at 2:30pm on a Friday afternoon, they said - Stop by and we'll take a look! Got there about 3:30 and by 4pm they had diagnosed the problem and ordered the part which was still covered under the warranty! They kept my truck over night, the technician came in early Saturday to get it down, and my truck was ready, including an oil change and tire rotation by 10am Saturday morning. David Truitt did an outstanding job working me in. It is service like this that will guarantee my future GM purchases will be from these guys! More
by WILLIAM.CLARK21
Employees Worked With
Yuba, service tech, David Truitt
May 18, 2019
Great real nice people Thanks for the time to say Roscoe and Eddie were the greatest honest and answered all our questions this is the 2nd car we bought Thanks for the time to say Roscoe and Eddie were the greatest honest and answered all our questions this is the 2nd car we bought More
by JAMESHALL1650
Employees Worked With
Eddie Overby, Roscoe Peace
May 17, 2019
Sales Michael in the pre-owned sales shop is one of the best I have ever dealt with, and I have purchased a lot of vehicles in the past. He was also the fir Michael in the pre-owned sales shop is one of the best I have ever dealt with, and I have purchased a lot of vehicles in the past. He was also the first person in sales to not only say he would have the paperwork ready, but that actually had all of the paperwork ready for us when we arrived to pick up the truck. More
by sboots
Employees Worked With
Michael Johnston
May 17, 2019
Very nice ! Buying my new GMC truck was a very nice experience! All my questions were answered and I didn’t feel pressured at all. My sales person was Mr. Baxley Buying my new GMC truck was a very nice experience! All my questions were answered and I didn’t feel pressured at all. My sales person was Mr. Baxley and I truly enjoyed talking to him and getting to know him ! More
by DAVIDUSRY
Employees Worked With
Eddie Overby, Gene Baxley, Keith Stone
May 16, 2019
Lack of Integrity I recently purchased a used vehicle from Master Buick GMC with an extended warranty. Along with the purchase I was given the Car Fax. Not 60 days late I recently purchased a used vehicle from Master Buick GMC with an extended warranty. Along with the purchase I was given the Car Fax. Not 60 days later, the vehicle required a major repair--the engine would have to be torn down--that unbeknownst to me was reported by the previous owner. I was told by the service department that there was a possibility the repair would not be covered by my warranty and I would need to cover the cost myself, nearly $2000. While I understand there is an inherent risk in the purchase of a new vehicle, it saddens me that a dealer that touts a spirit of community and support of our military (I am currently serving in the USAF), would not disclose that information at the sale of the vehicle. The issues that I observed and recorded before returning the vehicle for service were nearly verbatim to that made by the previous owner. Reluctantly, I traded in the vehicle for another. However, I returned just a few days later to have my new vehicle detailed and I saw the vehicle that needed repair on the lot for resale undoubtedly with plans to sell it again to the next unsuspecting person. As a result, I don't plan to EVER return to Master to have my vehicle serviced or to purchase another. I don't trust them! And if anyone were to ask for my recommendation, I would suggest they avoid buying used vehicles from this dealer. More
by Monique B
Employees Worked With
Charles Williams, Wade Hooker, Mary PIleggi
May 16, 2019
Customer Service You have been servicing our vehicle since the initial purchase. We are always pleased with the friendliness and professionalism of all the staff. D You have been servicing our vehicle since the initial purchase. We are always pleased with the friendliness and professionalism of all the staff. David Truitt is awesome!!! More
by GELIM
Employees Worked With
David Truitt
