Master Buick GMC

David Truitt in service is very efficient and accommodating He is someone that we trust and value his service knowledge needed for our vehicles All was done in a timely manner accommodating He is someone that we trust and value his service knowledge needed for our vehicles All was done in a timely manner More

We have bought our last three cars from this dealership & that in it’s self should explain how we feel. The staff is very good, the service department is good, I know we’ll get the proper care when we come i that in it’s self should explain how we feel. The staff is very good, the service department is good, I know we’ll get the proper care when we come in! Thank you More

Service after the sale! That is a true statement for Master Buick GMC ! The Service Department and Sales department really take care of their customers! Master Buick GMC ! The Service Department and Sales department really take care of their customers! More

We’ve had nothing but excellence from both the sales and service personnel at Master Buick GMC in Augusta, and today, when we took my GMC Terrain in for service. Everyone is always professional, helpful and service personnel at Master Buick GMC in Augusta, and today, when we took my GMC Terrain in for service. Everyone is always professional, helpful and pleasant. Over the years, we’ve obtained services and purchased several cars from Master and always been very satisfied with both the products and process. More

Always prompt attention and great service from the team at Master GMC. I trust them with my car and to make sure I’m safe on the road. at Master GMC. I trust them with my car and to make sure I’m safe on the road. More

Very good dealership. Mr. Gene Baxley went above and beyond to help me with my request. Dealership didn’t hesitate to transfer vehicle I wanted from another out of state dealership. beyond to help me with my request. Dealership didn’t hesitate to transfer vehicle I wanted from another out of state dealership. More

This is the second vehicle I have purchased from Master Buick GMC. Wade Hooker and Michael Johnston provided excellent customer service. I will definitely recommend Master Buick GMC to family and friends. Buick GMC. Wade Hooker and Michael Johnston provided excellent customer service. I will definitely recommend Master Buick GMC to family and friends. More

Hassle free atmosphere with a professional and friendly customer service staff.very comfortable getting my service all questions where answered and understanding, look forward to my next service. customer service staff.very comfortable getting my service all questions where answered and understanding, look forward to my next service. More

through and professional The dealership provided excellent customer relation. Each individual was helpful and had through knowledge of their prospective positions. I have onl The dealership provided excellent customer relation. Each individual was helpful and had through knowledge of their prospective positions. I have only been in Georgia for a few weeks. I always had my car serviced by Buick. I searched on line to find a dealer here and was glad I found you. Whatever, my future needs I have the confidence that I would be treated honestly and get the best service. Michael, was helpful and ery professional. More

customer service during routine service appointment on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less st on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less stress for me to be on time), service got off to a bumpy start as I waited for greeting and acknowledgement i.e. good morning, someone will be with you shortly, this did not happen. my approximate wait time was 15 minutes when a gentleman(African American employee) in the rear of the drive thru stall seemed to observe me sitting in my car. he walked over, and I told him I had a 10:00 appointment. he asked me how long I had been waiting and asked if anyone had spoken to me yet. If I could give this employee a rating, it would be greatly satisfied. I love your motto, After we sell, WE SERVE! It’s not just a motto. It’s what we do! today I would have to give a low satisfaction rating to the "we serve" part of your motto. In my career I've had lots of training in BEST customer service, anything else does not meet the standard. In these times when we're all challenged by the impact of a pandemic, best customer service training has to be a must. we are all in this together, finding ways to beat the pandemic and keeping our families safe and provided for. Sincerely, More