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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

January 25, 2021

2nd vehicle purchased in less than 6 months. Process was so easy, and the goal of Mr. Hughes was to make sure all of our needs were met. Great salesman. Will revisit him to upgrade in the future!!! More

by Jeremy R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Hughes, Keith Stone
Jan 28, 2021 -

Master Buick GMC responded

Jeremy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 25, 2021

I've been a Master Buick GMC customer since at least 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. More

by armerritt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl, Service Writer , Steve MacDonald, Alyson Johns, Brooke Jennings
Jan 28, 2021 -

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 24, 2021

Tony Claxton was very patient, helpful with me.No Hassle Tony Claxton was very patient, helpful with me. No Hassle in buying my truck. I was in and out with the purchase. Thanks Tony appreciate your help! More

by Jmyhand1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Claxton
Jan 27, 2021 -

Master Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 16, 2021

I had a great experience at the dealership. Everyone was kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. More

by Cthomasjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Howard, Steve MacDonald, Keith Stone, Brooke Jennings
Jan 21, 2021 -

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 09, 2021

The service dept was ready for me at appt time . Very polite group . Truck was ready when I was told it would be with work completed . Very satisfied . More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie, Porsha Cox
Jan 13, 2021 -

Master Buick GMC responded

Richard, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 29, 2020

I bought a GMC Canyon Sue was great with her help. Shortly after that purchase I new I had made a mistake i watched the web site until I saw this 2019 Ram pickup that I thought I could trade for. Fran More

by richardjohnson77@icloud.com
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Kemp, Frank Ward, Sue Oertle
Jan 04, 2021 -

Master Buick GMC responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Frank and Al’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 28, 2020

This was my first service appointment and it was a great experience. Professional staff and Rachel offered to bring my truck to me. Most dealerships hand you your keys and point to where your vehicle is p More

by Ugafootball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 31, 2020 -

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 14, 2020

This is not necessarily about the Dealership, but more about the Sales Rep. Nicole Rowell. She was extremely helpful, easily accessible and knowledgeable about the type of vehicle I was interested in purc More

by Phil.Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
Dec 17, 2020 -

Master Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 11, 2020

Excellent from sales to service! It is not often that I require the attention of a team member at Master, but when I do they exceed my expectation each and every time. More

by tbroadstreet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Hughes, David Truitt
Dec 16, 2020 -

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 07, 2020

We had our first experience with the service department today. Excellent service, professional staff. Miles above our experience with another local dealership. David Truitt rocks. More

by Matt in North Augusta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Dec 10, 2020 -

Master Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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