Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Master Buick GMC

Augusta, GA

4.7
1,105 Reviews
Call Dealership (706) 855-9400
View Awards

3710 Washington Rd

Augusta, GA

30907

Directions

By Type

1,105 Reviews of Master Buick GMC

October 06, 2022

This was a good service call this go around. My first one not so much. I did see there was better communication between the staff and myself. The first time I had a appointment to bring my car More

by Sunshine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Report | Print
Oct 07, 2022 -

Master Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 25, 2022

I want to thank Sue Oertle for everything she did to assist during my buying process. She took time to ensure all of our questions were answered and at no point did we feel rushed or pressured. When I h More

by zswindall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Oertle
Report | Print
Sep 27, 2022 -

Master Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 25, 2022

Our experience at Master Buick GMC was really great. We drove away with a Buick Enclave. Thank you to Bill Whitten ,Jeff McKee and Wade Hooker. Bill was very patient without pressure. Nice Guys. We than More

by doreneholland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Whitten
Report | Print
Aug 26, 2022 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 25, 2022

The services I have received at Masters GMC have been above and beyond exceptional. Corey in service is the best so ask for him for your service needs. More

by Krimrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Gomilli
Report | Print
Aug 26, 2022 -

Master Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 21, 2022

Best buying experience I’ve had in last 50 years. Will recommend to my friends. More

by Brc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Overby
Report | Print
Aug 24, 2022 -

Master Buick GMC responded

We cannot thank you enough for your wonderful review of Master Buick GMC Augusta and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

August 04, 2022

Today's experience with getting my moon rood repaired was terrible. It wasn't fixed ! More

by Orlando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Starke
Report | Print
Aug 05, 2022 -

Master Buick GMC responded

Thank you for sharing this review regarding your experience with us, Orlando. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Aug 05, 2022 -

Orlando responded

I turned in my 2015 GMC 2500 Truck on 3 Aug 22 to have the sun/moon roof repaired and the accordion trim replaced. At about 8:48 am Bo Starke called me and informed me that according to the Tech the sun/moon roof is working and to quote me a price for the accordion trim to be replaced. Then at around 9:01 am Bo Starke called me back to inform me that according to the Tech the sun/moon roof is not working and that I will have to leave the truck so he can check on the extended warranty and to have it fixed. At 3:47 pm Bo Starke called me again to inform me that he would like for me to leave the truck until the next day so he can have the Tech work on it since he was too dirty to take out the liner and that way he won’t mess up the liner as he work on it. I agreed and told Bo to call me as soon as the truck is finish with repairs. On 4 Aug, Bo called me to inform me that the sun/moon roof works but sometimes doesn’t and that someone from the manufacture warranty department informed him that sometimes that happens whenever the sun/moon rood would work when you push the button to open it and then to close it then it stops but will work later on. So that sounds like the sun/moon rood does not operate correctly so therefore it needs to be repair. Bo also inform me that the truck is ready for pick up and he stated that he is sending someone to pick me up from my home to the dealer to pick up my truck. Upon picking up my truck, I had to check to see if the sun/moon roof is working and each time I pressed the button to open it nothing happens. So I called Bo Starke to show him that the sun/roof is not working. I went from being satisfied and happy on 14 Jul 22 to sad and disappointed on 4 Aug 22. It took several minutes for Bo to decide to either leave my truck or bring it back so he can have the Tech look at it again. He also insisted that he would have someone call me to schedule a date to bring my truck back to get it worked on again. My next appointment is 10 Aug 22 @ 0945.

July 29, 2022

I was very pleased with the recall work performed on my GMC Sierra 2500 HD on 28 Jul 22! More

by Orlando
Recommend Dealer
Yes
Employees Worked With
David Truitt, Bo Starke, Alyson Johns, Gage Welch
Report | Print
Aug 01, 2022 -

Master Buick GMC responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 27, 2022

This dealer was a complete bait and switch. I drove all the way from south Florida with a 5 month old baby to sign on a pre arranged deal. They ran my credit and everything and told me the deal More

by secrowley13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Anderson , Eddie Overby, Keith Stone
Report | Print
Jul 27, 2022 -

Master Buick GMC responded

Ms. Crowley, We did not and never will sell any of our vehicles over MSRP. The deal on the Yukon we gave you remains the same, with the difference now being a bank decision about the interest rate you would be charged if you purchased it. Our employees do not work for the bank and cannot make a decision about a bank's interest rate. It is up to our customers credit decisions and how the bank will finance a vehicle for you. If you came in today with cash, we would sell you the vehicle for the amount we told you. Unfortunately, the bank made a decision about your credit and your interest rate that made the terms change. Eddie is a long time employee of ours and if you take the time to read others reviews, you will see he is an honest and very helpful manager. Accusations such as this are offensive and damaging. Will Schafer President Master Automotive

Jul 27, 2022 -

secrowley13 responded

Will, My credit was hard pulled a week before I arrived and what was called “accurate” numbers by both wayne and Keith on the phone. When I arrived, a bait and switch was applied as it was over $190 more then originally agreed. I will not stop until every review site has eyes on these reviews. I will post multiple reviews on multiple sites. I will do all I can to destroy your business brick by brick as you are obviously oblivious to anything going on in your store. I know exactly what you guys are doing and playing innocent about it. At the end of the day if it looks like a scam and smells like a scam, it’s a scam. That’s what you are and your business is. The giant recession is about to rear its ugly head and you will be begging for customers to buy cars at dealer invoice plus hold back. They will not come like they barley came last time. Multiple gmc dealers across the country will fold and yours sir, will be first. You took advantage of a mother traveling from south Florida with a 5 month old. You are the worst of the worst Will. You know what you did, just admit it here or yelp or google or bbb or the 10 I’ve left. 10 reviews per day until this is fixed or you are out of business.

Jul 27, 2022 -

Master Buick GMC responded

None of the terms on our end changed. You can return and pay cash and nothing will have changed. The price has remained constant. We have no control of a bank’s rate. I’m sorry you feel the way you do, and feel qualified to make a judgement on my character, despite never speaking to me, but there is nothing we can do about your interest rate. You can always try to get a better rate for your own bank. There is nothing holding you to the financing that we tried to arrange for you. My telephone number is 706-855-9400.

Jul 27, 2022 -

secrowley13 responded

We will see what the attorney general says as well. 10 reviews a day!

July 03, 2022

Tony Is a great Salesman. He actually listened and cared about my opinion . That meant a lot More

by simirouge5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Claxton
Report | Print
Jul 06, 2022 -

Master Buick GMC responded

Your compliments and kind words mean so much to me! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 01, 2022

So far, I am please with the after sale service that I receive from Master's Buick GMC. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Fanning
Report | Print
Jul 05, 2022 -

Master Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

1
...
11
12
13
...
111