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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

August 15, 2018

Awesome Nicole was very helpful in helping us purchase our “new to us” truck. She didn’t pressure us and made sure we were happy with our choice before signin More

by Dibert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell, Scott Marshall
Nov 27, 2018 -

Master Buick GMC responded

Congratulations on your "new to you" truck! Thank you for taking the time to write about your experience. It's great to know Nicole and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 14, 2018

GMC Terrain TSB Service adviser was excellent and went out of his way to repair my vehicle in a prompt manner. I look forward to bringing my vehicle here again for se More

by gmcuser123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Aug 15, 2018 -

Master Buick GMC responded

Thank you! We look forward to seeing you! We appreciate your business! Kathy Hensley, Owner

August 14, 2018

Wonderful experience Stopped by without an appointment. David checked and right away knew what was wrong with my vehicle and immediately sent it to be repaired. Didn't hav More

by GMCTerrain2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, William Fanning
Aug 26, 2018 -

Master Buick GMC responded

We are thrilled our Service Team was able to quickly and efficiently get you back on the road! We appreciate your kind words and your business! We look forward to seeing you again! Kathy Hensley, Owner

August 13, 2018

Oil change and inspection were done in a timely manner. Very friendly service! David Truitt did a very nice job keeping me updated on my vehicle's status. Highly recommended! More

by rileemi1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Aug 13, 2018 -

Master Buick GMC responded

Thank you for taking the time to let us know your service visit went so well! We strive to make exceed your expectations each time you come see us! Thank you for your business! Kathy Hensley, Owner

August 13, 2018

Very friendly and timely service We enjoy having our vehicles serviced by Master Buick. The customer service and integrity of the staff keep us coming back. That is why we keep coming More

by DANARAMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, William Fanning
Nov 27, 2018 -

Master Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Master Buick GMC for your vehicle needs. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Service Department I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appoi More

by popsicle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gillespie, William Fanning
Nov 27, 2018 -

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Master Buick GMC and we look forward to your continued business! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always More

by m&mrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Nov 27, 2018 -

Master Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that William and Charles were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Very knowledgeable and professional staff Bernard Hughes is an extremely knowledgeable Sales Manager. He answered all my questions and explained in details all the new features on the SUV that More

by Al GRINSPUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Oertle, Charles Williams, Bernard Hughes, Scott Marshall
Aug 13, 2018 -

Master Buick GMC responded

We are grateful you took the time to let us know about your buying experience with Bernard! Thank you so much for your loyalty to us! We truly appreciate your business! We are so glad you are happy with your purchase! Kathy Hensley, Owner

August 11, 2018

Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

by Melcoles508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Aug 13, 2018 -

Master Buick GMC responded

Thank you so much for taking the time to give us this great review! We are grateful for your business! Kathy Hensley, Owner

August 10, 2018

Great Service! Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a time More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams, William Fanning
Nov 27, 2018 -

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Charles was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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