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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

February 01, 2023

The purchase experience was great. Roscoe Peace was very professional, courteous, and knowledgeable. I would definitely recommend this dealership and the GMC product to anyone. More

by rrkelley17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace, Keith Stone
Feb 03, 2023 -

Master Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Roscoe's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 16, 2023

The service staff always makes sure I am taken care of. They handle everything very professionally and had my truck ready in a timely manner. Excellent work guys! More

by Aaron_jones1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truitt
Jan 18, 2023 -

Master Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 27, 2022

The dealer ship goes above and beyond to make you feel welcome and appreciative of your business! More

by bobange
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Eddie Overby, Bernard Hughes, Keith Stone
Dec 29, 2022 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 24, 2022

This was a pleasant experience. Tony Claxton far exceeded my expectations and answered all of my questions. I drove from Statesboro to make my purchase based on the inventory you ha More

by Cgantt1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Claxton
Dec 27, 2022 -

Master Buick GMC responded

Thank you for taking the time to travel to see our team. I appreciate the kind and sincere comments! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 23, 2022

Just wanted to thank Roscoe Peace and the Master Buick/GMC family for their excellent sales team in making my purchase easy and making sure I was treated as a member of the master Buick gmc family.. More

by larance28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace
Dec 27, 2022 -

Master Buick GMC responded

Thank you for recognizing your experience at Master Buick GMC Augusta. I consider customers as part of our family, and as an extended part of our family, I want you to receive the kind of treatment each of us would want and expect. I look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 13, 2022

Conflict between Advance Auto and your service dept. Jack had to buy/replace a Diehard battery purchased at Advance Auto this summer as your service dept said the battery was the problem. Advance Auto More

by patsy_london
Recommend Dealer
Yes
Employees Worked With
Bo Starke
Dec 13, 2022 -

patsy_london responded

Master Buick GMC Dec 13, 2022 patsy_london Conflict between Advance Auto and your service dept. Jack had to buy/replace a Diehard battery purchased at Advance Auto this summer as your service dept said the battery was the problem. Advance Auto confirmed for the 4th time that the battery was good. Jack was caught in the middle as we need a car that is safe and starts every time. Also, I thought our oil changes were complimentary but maybe up to a certain time frame and mileage. Can you verify that information for us?

Dec 13, 2022 -

Master Buick GMC responded

Yes. One to two oil changes are complimentary depending on the year and model of your car. As for the battery, we have equipment that we use to test batteries and only go by the results the equipment shows us.

Dec 14, 2022 -

Master Buick GMC responded

Your extended warranty for free maintenance expired September 23 of this year. Your extended warranty doesn't expire until next year, September 23, 2023 or 100,000 miles that I see you haven't reached yet! Please don't hesitate to call if you have any further questions. Kathy Hensley (706)844-9400

December 08, 2022

The service manager was knowledgeable and showed concern for my safety. The service was prompt and high quality. I definitely recommend this service department. More

by kmcheard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Starke
Dec 09, 2022 -

Master Buick GMC responded

Thank you for your kind words. I feel our service department is what makes Master Buick GMC Augusta special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 02, 2022

Great service. Started back with using GM employee discount ordering 2005 GMC Envoy XL (still owned), salesman Wayne Morgan. Same when ordered a 2010 GMC Sierra P More

by bergum76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Morgan, Bo Starke, Bo Starke, William Fanning
Dec 05, 2022 -

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 21, 2022

Service provided on my Cadillac CTS was great. Thanks for getting it done in a timely manner. So happy to have GMC in this area. I will be a continued customer. More

by nanzgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truitt
Nov 22, 2022 -

Master Buick GMC responded

I appreciate your kind words about our service team. Thank you for choosing Master Buick GMC Augusta for your vehicle needs. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 17, 2022

Excellent experience ! Bernard Hughes was professional, knowledgeable, and courteous in all facets of this transaction. Even followed up with a call the next day to see if More

by Daryl Reinhard
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bernard Hughes
Nov 18, 2022 -

Master Buick GMC responded

Thank you for the kind words, Daryl. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Nov 18, 2022 -

Daryl Reinhard responded

I’m sure if the occasion had presented itself my wife and I would have been equally impressed with meeting you Mr. Schafer and your sister. A family business and staff always makes for a pleasant experience. Thank you !

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