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Master Buick GMC

Augusta, GA

4.7
1,325 Reviews
Master Buick GMC serves the Augusta, North Augusta, Grovetown, Evans, Thomson, Waynesboro, Aiken areas in factory recommended maintenances, oil changes, tire sales, transmissions, GM parts and accessories and the sale of New Buicks and GMC and the largest selection of Pre-Owned Vehicles. We specialize in helping our customers find the vehicle they need whether it be a Ford F150, Chevrolet Silverado 1500, Lexus, Toyota, Nissan, or any brand with a 3 month warranty to help guarantee your purchase and give you peace of mind!
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3710 Washington Rd

Augusta, GA

30907

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Showing 1,325 reviews

September 29, 2018

Great Experience! We have bought many cars from this Dealership and will continue to come back. They treat us like family and they stand behind their sales. If we have More

by RHERNDON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy, Mary PIleggi
Oct 02, 2018 -

Master Buick GMC responded

Thank you for the fabulous review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 28, 2018

Service visit They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and More

by PESUMMERS324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lokey, Alyson Johns
Oct 02, 2018 -

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 28, 2018

Philip Towns is amazing . Philip is the best service manager ever ! Simply the best ,best ,best . I can’t can’t get over the amazing service of the Philster! He always is on hi More

by Flower boy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Towns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2018 -

Master Buick GMC responded

Thanks for your kind words! Philip is a valuable member of our team and he will be grateful to read the nice comments you left him. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 28, 2018

Fantastic Service Department Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. More

by some guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyson Johns
Oct 02, 2018 -

Master Buick GMC responded

Thank you for sharing your feedback with us. Charles and our service team will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future automotive needs. Thank you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 28, 2018

Great people Amazing service! Very friendly down to earth staff that treats you like family and makes baying a car or truck easy.( I've bought several vehicles there) Would recomme More

by Dwayne37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff McKey, Tony Goddard
Sep 28, 2018 -

Master Buick GMC responded

Thank you for great review! Our goal is to make the process easy and stress free and I’m glad our team was able to provide that excellent experience we strive for! Thank you for your business! We look forward to serving you in the future! Kathy Hensley, Owner

September 27, 2018

Masters is a dealership I have enjoyed working with. I have done business with Masters for 25 or more years. I have gone to one other dealer to purchase a vehicle and ended up trading it for one at Maste More

by AMCJ111006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Fanning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if the other service writer was named David but whoever he was I was pleased., David Truitt
Sep 28, 2018 -

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

Sep 28, 2018 -

Master Buick GMC responded

We are so grateful for our friends and customers who come back to us time and again! We hope that each time you feel the red carpet rolled out for you and you are treated as an honored guest each time!! We thank you for your loyalty and your business. If you need anything at all, please don’t hesitate to call me. Kathy Hensley, Owner (706)922-5213

September 27, 2018

Parts weren't ordered before appointment a week earlier Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the More

by Casa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Master Buick GMC responded

Thank you for your review of our service department. We look at each review to see if there are ways we can improve our processes for better customer communication and satisfaction. I would love to speak with you about your concern. My number is(706) 922-5213. We appreciate your time and your business. Kathy Hensley, Owner

September 27, 2018

Outstanding service provided by Bo. Easy transaction. The dealers did not pesture us while looking at the vehicles, which is not normal for dealers. This is an outstanding dealership to work with. More

by Pmbtwhites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Starke, Keith Stone
Sep 28, 2018 -

Master Buick GMC responded

Thank you for your review! We do want to provide a unique experience that makes the customer feel comfortable making their own decisions and feeling confident about their purchase! We are thrilled you had a great experience! We hope to serve you in the same way in the future with any needs you may have! Kathy Hensley, Owner

September 27, 2018

After two days the repairs for my car did not fix the proble Good service rep, but my car problem was not fixed. I buy my car from you because of your service department. I feel let down this time More

by JACKSOLA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Master Buick GMC responded

I am very sorry we weren’t able to get to the root of your vehicle’s problem. Please allow us to take a look at it again. Sometimes there are steps that are taken to resolve a problem and this may be what GM proposed as a first step. We will take care of this problem. We are sorry for the inconvenience this has caused you. Kathy Hensley, Owner

September 26, 2018

Good people to deal with. Always get 1st class service, Friendly folks, Fine looking showroom and plenty of inventory to select from. Fair trade in pricing. Very knowledgeable More

by WAANDERSON46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Stone
Sep 27, 2018 -

Master Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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