Martin Main Line Honda

The people who work at the dealership in sales &service are very nice. Steve Knopf was the best car salesman I’ve ever worked with. We love the car, a Honda CRV. are very nice. Steve Knopf was the best car salesman I’ve ever worked with. We love the car, a Honda CRV. More

Very helpful, knowledgeable, and friendly staff. They made the process of purchasing a car as simple as possible for me by explaining things well, answering any questions I had, and calling me back They made the process of purchasing a car as simple as possible for me by explaining things well, answering any questions I had, and calling me back after I have left them messages with follow up questions. Very satisfied with the quality of their service! More

A follow-up phone call/e-mail would have been nice to see how things are with the new car - a nice customer service. Overall a good experience. see how things are with the new car - a nice customer service. Overall a good experience. More

Hiep was helpful and worked to find the car we wanted in the color we were looking for. the color we were looking for. More

I was very disappointed with this experience. We responded to their marketing letter offering a tentative trade in for our car and an *additional* $ amount for my trade in. When it came to putt We responded to their marketing letter offering a tentative trade in for our car and an *additional* $ amount for my trade in. When it came to putting the deal together the said the additional amount was *included*. Additional and Included are very clear terms and mean very different things. When questioned, they referred to mouse print on the back of the letter printed in halftone gray. VERY DECEPTIVE. They also put a $700 finish protection on the car that I did not request, and did not know about until we were writing the check. On top of that, I made repeated follow up requests for the prorated warranty rebate from the trade in, that they were supposed to process. I have still not heard anything. They got our money so it appears they no longer have time for us. I can't imagine why I will ever go back to Martin Mainline Honda. VERY DISAPPOINTED. More

I am very satisfying with the helps from your company people. They asked the questions that I was asking them. people. They asked the questions that I was asking them. More

The professionalism, treat me like I want to be treated, Derrick Listened and work with us and including the David B for working with me I am so bless to have met both of them especially Derrick he deserv Derrick Listened and work with us and including the David B for working with me I am so bless to have met both of them especially Derrick he deserves a raise and sales promotion and he is so knowledgeable and so talented. Thank you More

Bought a used car there in December of 2023 -- also bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the shop 3 times for a total of close to $10,000 in repairs. Tires, brakes, rotors, under carriage, radiator, etc. All things that should have lasted well beyond the first 4,000 miles. And despite having the extended warranty, I was told each time the issues are not covered. I called to speak to the GM -- Mike Freeman -- and said at the outset, "I'm assuming good intentions, but here's the situation." As I finished explaining, his response was, "I don't think we've done anything wrong -- what do you want me to do?" No apologies, no understanding, no effort to try and help a customer who bought a car in good faith. When I expressed that to him, that I felt he was not even trying to help, he said, "I've listened to you for 5 minutes and I don't know what you want me to do for you." I replied, "wow, thanks for giving me 5 minutes" and he hung up. Literally hung up on a customer after 5 minutes. And I never once raised my voice or said anything derogatory. Avoid this dealership at all costs. There are several other options on Lancaster on the Main Line who are willing to help and do right by their customers. He was combative right out of the gate and wanted to accept zero responsibility. I honestly would have been happy if he just offered a couple of oil changes or something commensurate, despite my almost $10K in repairs in the first year. But I didn't get that, or any offer to try and help; just a lot of combative attitude and then he rudely hung up on me. Again, avoid this dealership at all costs.. More

My purchase experience at Main Line Honda was excellent. I stopped by on a whim on a day off and they were more than willing to take me in right away to discuss a new vehicle. I was able to come to terms th I stopped by on a whim on a day off and they were more than willing to take me in right away to discuss a new vehicle. I was able to come to terms that were more than acceptable for financing the vehicle with your financing department and able to drive off the lot with my new vehicle, and with my old vehicle being taken of by them for trade-in. I highly recommend this dealer! More

Dealership was professional and understood what we wanted Service is great and always and does a great job Service is great and always and does a great job More