Martin Main Line Honda

Very uncomfortable at this dealership I was called and emailed numerous times to come in for a visit. I explained I knew what model I wanted but was shopping around for price and colors. I I was called and emailed numerous times to come in for a visit. I explained I knew what model I wanted but was shopping around for price and colors. I was told I could get an estimate of a trade in and that they match Kelly Blue Book. Well I later find out that is just a ploy to get me in. When I first approached the lot about 4 men were standing staring in the parking lot, looking like they were waiting for their next victim. Very intimidating! I explained I wanted to see white and metallic CRVs but instead I only get to see a maroon one and a black one. I sat down in the showroom and was extremely uncomfortable. The Sales Manager was yelling at his employees. When I told Tony that I got a better quote at another dealer he instantly said not to trust them at that price and they would charge me other fees. He said that is a ploy to get you on their lot. I said there were not other fees and he said, "Look we are all in this to make money. If we are selling it any lower, we aren't making money." Right then and there I was confirmed this was NOT where I was going to buy. They also did NOT give me even the lowest price of Kelley Blue Book as I was informed on the phone.So I said "This must be YOUR ploy to get people into your dealership." He had no comment. He then got very angry at me for not purchasing that day and wanted to know what he could do to change my mind. I told him I was looking to buy in May and he didn't like that. He then gave my estimate to his sales manager and they were yelling that "the girl isn't buying" and they looked over at me. So slimy and rude!!! I have never been to a business that yells! It literally made my heart race. I wanted out of there FAST. More

By far the most unprofessional and unfriendly car dealership I have ever dealt with. On both of my visits I was insulted behind my back and after the employees realized what they had done, there was dealership I have ever dealt with. On both of my visits I was insulted behind my back and after the employees realized what they had done, there was no remorse or apology. The service department (both mechanical and body shop) have the attitude as if they are the only game in town and they are rude and inept in my opinion. Do not trust anything that they tell you over the phone. I was told by the sales manager that what ever they say over the phone means nothing.. THIS IS FROM THE MANAGER !!!!! Go to Piazza.. good guys and a Honda is a Honda. If you need to use them to negotiate, get a quote from their web sales department and use give that info to a reputable dealer and they will beat the price. Do not go their unless you want to be treated like a second class citizen. More

The worse experiment I never try! Bad service and the worse sales team ever!!! Real careful with this people. If u buying a new or used car go to Pottstown Piazza Honda the best in the area and PA!!! Ask worse sales team ever!!! Real careful with this people. If u buying a new or used car go to Pottstown Piazza Honda the best in the area and PA!!! Ask for Mr. Riz the best sales man ever!!! More

I put a refundable (in writing and signed by dealer) deposit on a car. We were not able to come to terms on the deal and when I contacted the dealer to get the refund - multiple times by phone and emai deposit on a car. We were not able to come to terms on the deal and when I contacted the dealer to get the refund - multiple times by phone and email, I was not successful in getting anything but sales pressure. The primary sales person I dealt with, Lucy, was fine - helpful and honest. I am not happy with the rest of the crew. No return calls or emails as promised by sales 'management'. The dealer has my phone number and can call me any time! More

I traveled to this particular dealership because I saw they had a posting on Edmunds for a used 2008 Honda Accord V6 EX-L. After making my 2 hour drive to see this specific car listed for 13,985 online wi they had a posting on Edmunds for a used 2008 Honda Accord V6 EX-L. After making my 2 hour drive to see this specific car listed for 13,985 online with 47,000 miles on it, I was greeted with a slow moving sales team. The particular sales person whom I was scheduled to meet with had already left for the day knowing I was scheduled for a visit, therefore I was transfer to another sales person. When I did an overview and run through of the vehicle I had noticed that the rims were severely scratched in the front from both the driver and passenger side. I made it clear to the sales guy that this vehicle is not certified and I wanted to make sure why it wasn't, in which he answered that: due to the the exceptionally nice after market rims the previous owners had put on the car and that it was not original rims and wheels, they can not certify this particular vehicle (keep in mind these are the scratched up rims that i had seen and questioned earlier in which he consider exceptionally nice). Being wary that it was not certified, I asked for an extended warranty package and what it consisted, which he seemed baffled that I had even mentioned, and he responded in a manner that seemed as if i should be honor to buy a vehicle from them. When we sat down to discuss "numbers" he informed me that this particular vehicle has been sitting on the lot for over 30 days therefore it was given a red tag reduction and would not be reduced a penny more. He then informed me that for an extended warranty package it would cost $1,395 more and would allow me 30,000 mile/3years bumper/bumper, whichever comes first. As normal in any given sales situation, I counter offered and said I was only hoping to walk out the door only spending $12,500 or $13,000, in which he replied again that he will not budge a single penny below his asking price. I thought this was not a smooth negotiation so I thanked the sales person and proceeded to walk out the door when he stopped and asked to double check with his sales manager sitting in an office 3 feet away from his cubicle. As he discuss my offer, I overheard the sales manager along with 2 other sales associated in the office say that "If she was looking for a deal like that she should have gone to china town". This was the final straw for me because you see, I happen to be the ONLY asian person sitting in this office at 8:00 PM. This was an extremely insulting thing to say can i cant imagine someone so ignorant and so simple minded enough to even put those thoughts into words. When I confronted this particular manager about his comment, instead of apologizing for his remarks, he brushed it aside as a misunderstanding as any uneducated person would try to do. He went on to say that i seemed "nice" as if he didn't expect me to call him out for his highly uneducated and ignorant remarks. I walked out of there in disbelieve that in this world today there could be such a closed minded and blatantly idiotic person as he, and he's sitting in the Sales management office of Martin Main Line Honda. Never again will I ever step foot in side this establishment even if they were giving me their whole inventory, and never again will anyone I know come to this place of employment for such idiotic personnel. More

I went in for service on my 2007 Pilot. After three hours I received a call that the strut needed to be replaced. Included in the price was supposed to be an alignment (which is standard any time you hours I received a call that the strut needed to be replaced. Included in the price was supposed to be an alignment (which is standard any time you replacement parts of the suspension and was noted so on the paperwork). However, the alignment wasn't done. I called the next morning and left a message for my service manager, Rudy, at 7:30. I waited until late morning and didn't receive a call so I tried the service department. For over an hour I kept getting voicemail. The live chat option was working, so I tried that (at 11:30). Andrew was very nice and took my information. I still hadn't heard from Rudy by 1:30 so I called back and was told they were waiting until he came back from lunch to give him the message. At that time, I told the person on the other end of the phone that I was going on a road trip over the weekend and I needed to get the alignment done since it is pulling to the right. It is now almost the end of the day and I still haven't received a call. Needless to say, I won't be visiting this dealership anytime soon once this issue is resolved. More

I have made 5 new car purchases in the last 10 yrs, all at Martin Honda. I have dealt with most of the salesmen and servicemen during that time. I have nothing but high marks for everyone there, especially at Martin Honda. I have dealt with most of the salesmen and servicemen during that time. I have nothing but high marks for everyone there, especially Mike F. and Tony L. Yes I would recommend this dealership. Thanks Guys More