Martens Volkswagen

Everything went smoothly and quickly. Larry was courteous, efficient and pleasant. I waited for the car and was pleased at the speed of the work. As always, the waiting room was clean and comfort courteous, efficient and pleasant. I waited for the car and was pleased at the speed of the work. As always, the waiting room was clean and comfortable. More

The visit went smoothly, including the ride to and from the Metro. The service representative was courteous and my car was returned in sparkling condition. the Metro. The service representative was courteous and my car was returned in sparkling condition. More

My car was hit on April 2, 2012, and wasn't send to VW as I requested. And when I received my car back from GEICO Collinson X-Press, it mess not repaired in the right manner with the right part they did eve I requested. And when I received my car back from GEICO Collinson X-Press, it mess not repaired in the right manner with the right part they did everything wrong with my day. And once I pick my car up it went downhill since. Until I taken it to VW, in Bethsda MD, they performed a great job, I knew I would be please because, I get my car service only from them all the time. But they correct the problems that the Ourisman did to my car, and they cared about what was wrong with it from start to finish. They also, informed me to what was wrong with it and what parts they order for my car, they would call me for anything that needed to be fix, with great communication thoughout my service for my car. VW, has great people fixing car and know exactly, what your car need, they fix my car once another place mess up my car and never fix it properly like it should have been the first place. I am pleased and I feel safe driving my car now at first no way was I driving my car and now I feel good. Thanks. Nobody, does great like Excellent Job well Done! More

I casually stopped in the dealership after a recommendation from Marten's Service Division where I have received excellent service for 4 years under Gray Team Service Consultant Mario Baten and recommendation from Marten's Service Division where I have received excellent service for 4 years under Gray Team Service Consultant Mario Baten and Service Manager, Mr. Stevenson. Initially I sought the advice of Sales Manager regarding extended warrenties -- he was courteous and directed me to his expert. Mr. Bokro searched for a new Tiguan with my exact and located two possibilities arriving at port in 2 wks. Both gentlemen gave me complete numbers without much delay and a great price. I am currently thinking over my options and will likely purchase from them; there was no hard sell and the pre-transaction discussions were seemless and friendly. Very, Very satisfying!! More

I can't now remember the name of the business manager, who was also very courteous and helpful. The transaction was completed in a timely and satisfactory manner. This is the secondtime in 12 years I have who was also very courteous and helpful. The transaction was completed in a timely and satisfactory manner. This is the secondtime in 12 years I have bought a Golf from Marten's. Postscript: I object to having to register and provide my e-mail address in order to submit my answer to your questionnaire. More

Marten's did not suggest the usual things that mechanics often do to add to the bill. In fact, they gave all my systems green lights and kept the bill to the minimum, at least in my estimation. I apprecia often do to add to the bill. In fact, they gave all my systems green lights and kept the bill to the minimum, at least in my estimation. I appreciated that there was a loaner ready upon my arrival. More

Ernest made it easier for us to make a decision on which car to buy. His friendliness and willingness to be open in our conversation helped us feel comfortable in making the decision. car to buy. His friendliness and willingness to be open in our conversation helped us feel comfortable in making the decision. More

I first visited Martens on Tuesday, April 17th inquiring about the 2012 Volkswagen Passat 2.5L SEL Premium. I was able to test drive a Passat 2.5L. Ron Sowell searched for a Passat 2.5L SEL Premium and di about the 2012 Volkswagen Passat 2.5L SEL Premium. I was able to test drive a Passat 2.5L. Ron Sowell searched for a Passat 2.5L SEL Premium and discovered that I would have to wait up to 6 weeks for the model. It was at this time that we decided to go with the Passat 2.5L SEL. Ron had to locate the vehicle. He telephoned me on Wednesday, April 18th to let me know that he had located the vehicle and that I could come in on Thursday, April 19th. This was the fasted that I had ever purchased an automobile. Everyone I encountered at your dealership was outstanding. Thanks again for everything. Monica Dash More

All the staff were extremely professional and did not try to pressure me or play games at all. Just offered a great price up front and made the deal happen. to pressure me or play games at all. Just offered a great price up front and made the deal happen. More

Service was Great! (1) Welcome and reception very nice and friendly atmosphere...van driver even held the door open as I walked into the entrance. Mario Baten is the greatest Team Leader in the world..He and friendly atmosphere...van driver even held the door open as I walked into the entrance. Mario Baten is the greatest Team Leader in the world..He is pleasant and totally knowledgable about service for my new volkswagen beetle. He is definitely my Team Leader. Thank you for Mario and the rest of the employees...even the cashier (a lady) is extremely proficient and pleasant. Thanks again. More