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Marlow Motor Company Chrysler Dodge Jeep Ram

Front Royal, VA

4.8
214 Reviews

707 N Commerce Ave

Front Royal, VA

22630

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214 Reviews of Marlow Motor Company Chrysler Dodge Jeep Ram

June 17, 2023

They suck. This dealership acts like a warranty repair is coming out of their pockets. They have let me down for 15 years. I wouldn't buy a sparkplug from thes More

by jodirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Herb Houser, Chris Price, Scott Renaud, Andrew Freeman
Jun 19, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

We apologize if you feel let down by our dealership and if we have not met your expectations over the past 15 years. It is disheartening to hear that you have had negative experiences with our warranty repairs and that you have lost trust in our services. As a dealership, we strive to provide exceptional customer service and ensure that warranty repairs are handled efficiently and to the satisfaction of our customers. We regret that we have not met your expectations in this regard, and we appreciate your feedback as it helps us identify areas for improvement. We understand that your experience has led you to form a negative opinion of our dealership, and we respect your decision. If there is anything specific you would like to discuss or if there are any outstanding concerns, please do not hesitate to reach out to our customer service department. Thank you for sharing your feedback, and we apologize for any frustration or disappointment you have experienced.

Jun 19, 2023 -

jodirt responded

No thanks... I've had enough of your lip service. Ill take my money elsewhere.

Jun 19, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

We genuinely apologize if we have not met your expectations, we value your feedback and wish you the best in finding a dealership that meets your needs.

June 17, 2023

Really satisfied with the service, warranty and repair Dan and his team completed on my 2019 Jeep Wrangler. Thanks so much for your excellent customer service. More

by Kwevansii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Moser
Jun 19, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Well, buckle up and get ready for a thrilling ride because, at Dan's Auto Shop, we're all about providing top-notch service that leaves you grinning from ear to ear! We're thrilled to hear that you're satisfied with the service, warranty, and repair we performed on your trusty 2019 Jeep Wrangler. Our team is like a pit crew, working together to give your vehicle the TLC it deserves. From Dan's expert guidance to the skilled hands of our mechanics, we're dedicated to delivering excellent customer service that keeps you coming back for more. So sit back, relax, and enjoy the smooth ride knowing that Dan and his team have your back!

June 16, 2023

everyone at the dealership was friendly as always. My car was repaired in a timely manner and a rental was available within a few short days. I appreciate everyone. More

by dawniemo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Renaud
Jun 19, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

🌟 Thank you for your wonderful review! We're thrilled that our friendly team lived up to their reputation and provided you with top-notch service. Your car zoomed through the repairs with lightning speed, and we're glad we could hook you up with a rental in no time. We're all about making your experience smooth and hassle-free so that you can hit the road with a smile. We appreciate your support and will always be here to keep you rolling in style. Cheers to a fantastic partnership ahead!

June 16, 2023

Staff was friendly and very helpful Done with this portion. Let's move on from here. More

by fjeep84
Recommend Dealer
Yes
Employees Worked With
John Stottlemeyer, John Stottlemeyer
Jun 19, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Well, hello there, reviewer extraordinaire! 🌟 Your short and sweet feedback has us grinning from ear to ear. We're thrilled our friendly and helpful staff could make your experience a breeze. But hey, we're just getting started! Buckle up because the excitement doesn't stop here. We're ready to take you on an epic journey of customer satisfaction. So hop on board, let's rev those engines, and leave behind this review pit stop as we zoom ahead to even greater adventures together. We appreciate your support and look forward to wowing you every step of the way. Now, let's hit the gas and conquer the road ahead!

June 15, 2023

Wonderful sales staff! Welcomed and did not pressure me at all. I will definitely recommend this dealership. More

by potomacco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Lambert, Vicki Puckett, Wendy Conlon
Jun 16, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Wow, thank you for the fantastic review! Our sales staff is ecstatic to hear they made your experience extraordinary and pressure-free. We pride ourselves on creating a welcoming environment where our customers feel comfortable and valued. Your recommendation means the world to us, and we can't wait to welcome your friends and family to our dealership. If there's ever anything else we can do to make your automotive journey even more exciting, please let us know. We're here to help and ensure your satisfaction with every visit and road adventure!

June 15, 2023

Fist time at the dealership everyone was very helpful and answered all of my questions. More

by GFUNK1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Dulapa, Herb Houser, Dan Moser, Chris Price, Kayla Fadeley, Scott Renaud
Jun 16, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Thank you for choosing us for your automotive needs! I'm excited that your first experience with us was filled with helpfulness and excellent customer service. Our team is always here to assist you and answer your questions. If there's anything else we can do to enhance your experience or make your journey even more exciting, please don't hesitate to reach out. We're excited to have you as part of our automotive family, and we look forward to serving you with excellence in the future!

June 15, 2023

Great customer service, in person and on the phone. Very knowledgeable and understanding. Fixed the issues I had when the previous place could not and did so quickly. Very pleased with my experience, I More

by glenedwards44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Price, Kayla Fadeley
Jun 16, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Thank you for your excellent review! I'm delighted to hear that our customer service exceeded your expectations in person and over the phone. I'm thrilled that our knowledgeable and understanding team worked diligently to fix the issues the last place couldn't tackle. And I'm so glad we could provide you with a quick and satisfactory solution. Your satisfaction means the world to us, and we look forward to serving you again.

June 13, 2023

Marlow motors is always accommodating, supportive and ready to help, even on short notice. I can depend on them. More

by KWOODWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb Houser
Jun 14, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Thank you so much for your glamorous five-star review! Buckle up and hold on tight because Marlow Motors is here to take your automotive experience to the next level! We're like the pit crew of your life, always ready to jump into action and keep you on the road with a smile. Whether it's a last-minute repair or an urgent car emergency, we've got your back. Consider us your automotive sidekick, your trusty companion, always ready to save the day. So sit back, relax, and enjoy the ride knowing that Marlow Motors have you covered, no matter what the road throws your way!

June 11, 2023

We have purchased four Jeeps and a Crossfire from Marlow Motors since 1985 and have always been treated professionally by their sales and service staff. More

by tbrown4160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herb Houser, Kayla Fadeley
Jun 12, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

Wow, thank you for the five-star review and for being such loyal customers over the years by choosing Marlow Motors for your vehicle needs! We're thrilled to have been a part of your journey with four Jeeps and a Crossfire since 1985. Our sales and service staff are committed to providing a professional and exceptional experience, and we're delighted to hear that we've consistently met your expectations. We look forward to continuing to serve you in the future and being a part of your automotive adventures!!

June 09, 2023

I have always trusted Mr. Sullivan and his staff. Everyone was professional and personable they had me out ahead of schedule. More

by sadiehawkfarm1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Fadeley
Jun 12, 2023 -

Marlow Motor Company Chrysler Dodge Jeep Ram responded

I'm thrilled to receive your exciting five-star review! It's fantastic to hear you trusted Mr. Sullivan and our excellent staff. We are proud to deliver a professional and personable experience to all our customers, and we're delighted that we could transcend your expectations. Getting you back on the road ahead of schedule is one of the many ways we aim to make your experience exceptional. Thank you for choosing us and for your kind words. We look forward to serving you again in the future!

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