Mark Miller Subaru Midtown

This was an experience that I completely did not expect given the recommendations from others about Mark Miller Subaru of SLC's sales team. I'll summarize: I am a student starting my PhD at Univ. of Uta given the recommendations from others about Mark Miller Subaru of SLC's sales team. I'll summarize: I am a student starting my PhD at Univ. of Utah and needed a 2013 Subaru Imprezza with a specific package. I had a large down payment ready and all of my research completed ahead of time. I contacted internet manager Kurt Moyer with my wants and needs. They were explained to Mr.Moyer in plain English and I followed up several times to make sure my appointment and vehicle were set up so that I could come down, sign the paperwork, and leave with my new Subaru. The agreement was made to have my specific vehicle ready for pickup. I did not want any run-around nor did I need the hassle that frequently comes with the buying process hence I had everything ready to rock and roll. Or so I thought... I came in ready to meet with Kurt who had my deal structure. Immediately I was passed off to Carlos Rios who had no idea about what I had discussed with Kurt already. There was confusion and a bit of back and forth that I wanted to completely avoid. Mr.Rios was nice and accommodating, but my business was meant to be handled by Kurt, not someone else who was completely oblivious to the deal structure. They even had the wrong vehicle there waiting for me which was not the one I had requested be held. It was a disorganized mess. Then, there was then a bit of a discrepancy with my large down payment. It become rather evident that Mark Miller Subaru wanted me to put less of a down payment. Why? It's all about making more money. However, they were able to FINALLY approve me with the large down payment. Gee, I wonder why that changed. Additionally, Kurt only came out once to say hi to me. What in the name of all that is holy was the purpose of making an APPOINTMENT when it was executed in such a poor manner? My finance associate was Jerry Johnson who was very easy going and seemingly straight forward which I appreciated. He respected what I wanted and didn't want. No complaints there. Carlos hooked me up with all-weather floor mats at employee cost which I thought was really cool of him. So there it is. Mark Miller Subaru of Salt Lake City gave me an OK experience. I'm a little skeptical of returning to them for service or if they'll try to pull a fast one on me with my warranty. I'd strongly suggest they stick to their promises and treat customers in a more professional manner. Some of us know a thing or two. More

Experiecnce with Chase was very good in buying my new WRX. He was helpful and informative and kept in contact with me without being overbearing or annyoning. He was eager to help me through the process WRX. He was helpful and informative and kept in contact with me without being overbearing or annyoning. He was eager to help me through the process of finding and eventually ordering my car because we couldn't find one anywhere near the area. The new car VIP program is great too with 2 years of free scheduled maintence included and a bunch of other perks. More

Very friendly service when shopping for my car. I decided I liked one that had not been through the shop yet. They assured me they would give it a complete inspection and fix anything wrong with it. When I g I liked one that had not been through the shop yet. They assured me they would give it a complete inspection and fix anything wrong with it. When I got the maintenance report back it mentioned leaking head gaskets that were not fixed. I talked to both the sales man and a service tech who assured me that this was normal and would not be a problem in the foreseeable future. 4000 miles (2 months) later my car started driving funny, so I took it into another dealership (I was out of state) who informed me that 1. The transmission had not had regular maintenance and 2. The leaking head gaskets were a severe problem. The bill was over $2000. Luckily I had bought an extended warranty that covered $1500 of it. The repair shop assured me that these problems would have been visible when I had bought the car. tl;dr Mark Miller lied to my face when asked about a $1500 problem with the car I bought. More

We bought Subaru Forester 2011 which came with so many problems most of which was fixed by this dealer. They offered us buying back our Forester 2011 and giving us Forester 2014 with the price that was in problems most of which was fixed by this dealer. They offered us buying back our Forester 2011 and giving us Forester 2014 with the price that was in 2011. We thought that was a good deal so, we exchanged with 2014 limited Forester. So far, we like the color, smoothness and some upgrades in our new Forester. We had to wait almost a month but it feels like buying a great car. The sales & service people are nice and have been very helpful More

My family desperately needed to replace our 13 year old SUV. I worked with Lance in Lewis in the sales department to find a car that fit our families lifestyle and budget. They allowed us to test drive a u SUV. I worked with Lance in Lewis in the sales department to find a car that fit our families lifestyle and budget. They allowed us to test drive a used Tribeca, two used Outbacks, and then finally the car we fell in love with, a Volvo V50 T5 Wagon. We are Subaru owners, so we expected to be purchasing another Subaru, but it just so happened the Volvo was an exceptional deal and really fun to drive. Lance and Lewis teamed up and were available to answer our questions from 9:45am to 10:30pm on their cell phones. They went way above and beyond to get us a deal on the car, and the best deal possible on the financing. This all took some time, and a lot of work. We were always treated with respect, despite having credit issues. This is the third car we have purchased from Mark Miller Subaru Midtown and I would never want to deal with any other car sales people. We have purchased from Josh, Doug, and now Lewis and Lance. Everyone has been a dream to deal with. Kenny in service currently has my 2011 Outback, as it's having some very tricky issue to diagnose, and he has given me a complimentary 2013 Legacy rental until he figures out the exact problem on my car. I feel like they really care about their customers in sales, and service, and understand how frustrating all sorts of car issues can be, from mechanical problems, to the need for a new car. All around I give everyone at the dealership an A+! More

I was in to purchase a new company car. The owner of our company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issue company and myself were greated by Lanc who listensd to what we were after and showed us our options. We purchased a vehicle and ran into a few issues with the car. I made one phone call and with in ten minutes I recieved a call back from Lance with all the problems taken care of. We were in and out within fifteen minutes very happy with the outcome of our situation. we would recomend this dealer to everyone and ask for Lance. More

Called to have a fuel line recall performed on my 2002 wrx I talked with Kenny who was the rudest service advisor that I have ever talked to! He acted like he could care less about my leaking fuel line pr wrx I talked with Kenny who was the rudest service advisor that I have ever talked to! He acted like he could care less about my leaking fuel line problem and that I would have to pay up to $600 in additional repairs to have the recall done, I should have not been liable for any other costs as this was a Subaru recall and if they would have used the correct parts to start off this recall would not have been needed. I asked to talk with the service manager and he was equally as rude! I ended up calling Nate Wade Subaru and there was no mention of any other costs I scheduled with them and had the problem fixed at NO COST to me... I am not sure what Mark Miller Subaru was trying to pull but I would not recommend them to anyone More

After many disappointing experiences with several other local car dealerships, it was a pleasure to discover Mark Miller Subaru and, in particular, sales associate Steve Page. We were impressed that w local car dealerships, it was a pleasure to discover Mark Miller Subaru and, in particular, sales associate Steve Page. We were impressed that we were not "set upon" by aggressive sales people as we drove into their lot. On the contrary, we were greeted warmly and allowed to browse their selection at our own pace. The staff was ready to answer any questions we had. Steve arranged for test drives of two models we had in mind. He listened carefully to what we were looking for and searched the region to find exactly what we wanted. Throughout the entire process, Steve was extremely helpful and pleasant to work with. He really did make the new car buying experience a pleasant one. We would not hesitate to purchase another car from Steve or recommend him to friends or family. We are very much enjoying our new 2013 Outback. More

Worst experience ever. Do not shop for a car here, they will sell it to another person while you are waiting, even if you've already made a deal. will sell it to another person while you are waiting, even if you've already made a deal. More

We were looking for a Subaru Forester, because our previous vehicle had been totaled out by the insurance company. I had done a lot of research on what I wanted and had settled on a Forester. I was previous vehicle had been totaled out by the insurance company. I had done a lot of research on what I wanted and had settled on a Forester. I was looking to buy private because of the extra expense at a dealer. However, when I found a 2010 at Mark Miller Subaru I thought it might work out. We went in and met with Jon -- he was awesome! He actually asked us if he could "win our business today". He was professional, knowledgeable and very pleasant to work with! He didn't bat an eye when I gave him my offer for the car. Then we got handed off to Jerry to go over the financing -- it was the same experience! We are VERY happy with the professional, no-hassle service we received at Mark Miller Subaru. We plan on doing all maintenance right at the dealership! More