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Mark Miller Subaru Midtown

Salt Lake City, UT

4.1
1,219 Reviews

3535 South State Street

Salt Lake City, UT

84115

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1,219 Reviews of Mark Miller Subaru Midtown

September 20, 2014

Avoid service dept at all costs I have never been more insulted after bringing my Subaru Legacy to this place for as long as I have had my vehicle. The sales process was fine no com More

by 801Vegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The Service Department
Sep 22, 2014 -

Mark Miller Subaru Midtown responded

Thank you for taking the time and letting us know about the experience you had with our service department. Customer feedback is very important to us so we know when there are areas that need to be reestablished to the higher standards we have set in our organization, this information is vital to Mark Miller, and Jeff Miller and the entire organization. This is not the type of encounter that we want our customers to undergo. We look at poor customer experiences very constructively so we can ascertain a higher quality of customer service found anywhere else. I sincerely apologize for the abysmal service provided to you. I can assure you this is not the type of customer service that we want to provide to you ever again. The service advisors are to correspond with our customers in a respectful manner. If you would be so kind to let me know which service advisor treated you with this type of disrespect and uncaring behavior it would be greatly appreciated. Your letter revealed that it is time for our teams to be reeducated in customer services, building long term relationships and our commitment to customer satisfaction. I am severely sorry for the aggravations that this has caused you. Please accept my apology for this gaffe. Our customers are extremely important to us and we do not want to be without you due to this error, we are ready to serve you in the service department. It is our aspiration that you will give us another chance to take care of you and your Legacy Warm regards, Randy Harrison Fixed Operations Director 801-268-3734

September 16, 2014

Customer Saved We went to Young Subaru in Riverdale and had a horrible experience. Went to Mark Miller, and what a difference. They are amazing! Customer for Life More

by stephanie.c.carlisle.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Holt, Carlos Rios, Josh Gathercole
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Stephanie, it warms our heart to hear the phrase customer for life. We can't wait to continue building this lifelong relationship!

September 08, 2014

For EXCELLENT CUSTOMER SERVICE I'd like to compliment Steve Page and a whole team at Mark Miller Subaru-MidTown. We've been searching to buy a new car so we stopped at Subaru Midtow More

by mostar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Page
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Mostar, we are so glad you search for the perfect vehicle is over. Hope you are enjoying your new Subaru Forester. Thanks for the business and we look forward to future business!

August 18, 2014

More than I expected! I hadn't been to Mark Miller Subaru in over 4 years... What a refreshing change! The people were professional yet friendly, the amenities for the gu More

by outbackamanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad S/ Tony - Express Service
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

A lot can change in four years and we are glad to hear it was positive for you OutbackAmanda! Thanks for your business.

August 08, 2014

"Treated like Gold" Mark Miller used to be a Pontiac dealer and I like taking my Pontiacs there even though they are a Subaru dealer now. There is a mechanic there who k More

by puck4higgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Harrison, Chris in the shop, Kenny Lee
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Puck4Higgs, "Treated like Gold" says it all...so happy that you had that kind of experience here at Mark Miller Subaru! Thanks for your business and relationship.

July 27, 2014

Great Experience I went in to Mark Miller Subaru to look at a used legacy. Steve worked with me to try to find something to meet my needs/wants. I wasn't able to fi More

by vtwschwarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Page
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

vtwschwarz, Isn't it easy to fall in love with such a beautiful model like the 2015 Legacy? So happy to hear you found the car for you. We appreciate your business.

July 22, 2014

Amazing experience I just purchased a 2014 Subaru Outback and it was a wonderful experience. I had been offered a price at another location and simply called up Mark Mi More

by joeto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Page
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Wonderful experience means the world to us coming from a customer like yourself Joeto. Thanks for the love and business! We appreciate it very much.

July 14, 2014

Purchased a 2015 Touring Forester We recently bought a car from Mark Miller Subaru and the experience was everything we could have hoped for. The team was knowledge, friendly and patie More

by msmorten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Carmichael, Jon Phizacklea, Josh Gathercole
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

MsMorten, Very glad your purchase experience for your 2015 Forester met and exceeded your expectations. Thanks for your business and recommendation.

July 11, 2014

perfect experience Curtis was amazing to work with and he didn't pressure us at all and really listened to our opinion. He was willing to work with what we wanted and ne More

by aholdaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Holt, Mont Christofferson
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Aholdaway, That's exactly why we are here to serve your needs and wants when it come to purchasing the perfect vehicle! Thanks for your business.

June 28, 2014

Amazing after-purchase service! We bought a car from Mark Miller Subaru Midtown in April 2014. The people I worked with were very helpful, NOT pushy when I wanted weeks to think abo More

by dorothylarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rios, Kurt Moyer, Josh Gathercole
Oct 01, 2014 -

Mark Miller Subaru Midtown responded

Dorothy Larson, Thank you for your business and any time you have a question we are here and ready to assist. We look forward to our lifelong relationship with you!

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