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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,991 Reviews
Call Service Center (909) 906-6156

5,991 Reviews of Mark Christopher Auto Center - Service Center

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December 06, 2024

Chelsea has been an amazing help with getting all of my issues resolved in my vehicles More

by SHANE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
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Dec 09, 2024 -

Mark Christopher Auto Center responded

Thank you, Shane, for your wonderful feedback! We are thrilled to hear that our team at Mark Christopher Auto Center, particularly Chelsea, was able to assist you effectively with your vehicle issues. Your satisfaction is our priority, and we look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 05, 2024

My problem has still not been resolved . Can not connect my android phone . This will be my third time returning PLEASE advise More

by WE49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Mark Christopher Auto Center responded

Thank you for reaching out to us. I understand that being unable to connect your Android phone has been frustrating, especially after multiple visits to Mark Christopher Auto Center. We appreciate your patience, and want to assure you we are working to resolve this issue for you. Please feel free to contact me directly so we can discuss your experience further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 04, 2024

Paint faded on new gmc Yukon. They wanted no part to repaint. Will never buy gmc again especially from mark Christopher More

by maxp189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concern regarding the paint issue on your GMC Yukon. It's important to us at Mark Christopher Auto Center that our customers feel supported. I encourage you to reach out to me directly so we can address your experience more thoroughly and explore possible solutions. Your satisfaction is valuable to us, and we appreciate the opportunity to improve. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 04, 2024

everyone was very professional and friendly, work was done in a timely manner,plesant ,great experience More

by bmjaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : cesar ?
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Dec 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Mark Christopher Auto Center and that our team's professionalism and friendliness stood out to you. We take pride in our timely service and are always here to assist you. We look forward to seeing you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 02, 2024

I went in for an engine replacement. Chelsi in the Service department agent was a great communicator. She kept me informed with accurate information. She also advocated for me to have a More

by LOUIS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsi, Service Dept
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Dec 04, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! I'm glad to hear that Chelsi provided excellent communication and support during your engine replacement for your Escalade. We appreciate your feedback regarding the wait time upon pickup; we strive to improve in all areas of our service. If you have any further concerns or suggestions, please feel free to reach out to us at Mark Christopher Auto Center. We look forward to serving you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 01, 2024

Thank you Chelsey you are awesome. Thank you for taking care of my truck and the problems I had with the radio. More

by JESSCOFF5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey
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Dec 03, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Chelsey at Mark Christopher Auto Center and that she was able to assist you with the radio issues in your truck. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 01, 2024

Great customer care by JC! He was patient and listened to my questions and concerns. It was the best car experience I’ve ever had. More

by simoneb63
Recommend Dealer
Yes
Employees Worked With
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We truly appreciate your kind words about JC and the great customer care you received at Mark Christopher Auto Center. It's fantastic to hear that you had the best car experience ever! We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 30, 2024

Convenient location and close to home, salesman (Taylor) was friendly and very persuasive person. We were given many options and ideas in selecting our new vehicle. More

by andya1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind review! We're thrilled to hear that you found our location convenient and that Taylor made your experience pleasant and informative. At Mark Christopher Auto Center, we strive to provide a variety of options to help our customers find the perfect vehicle. We appreciate your business and look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

November 30, 2024

Went out of their way to accommodate me during my recent service appointment and recall. More

by nealrodriguez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Jose
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Dec 03, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that our team at Mark Christopher Auto Center went above and beyond to accommodate you during your service appointment and recall. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2024

Leslie was very helpful and a pleasure to work with and took care of all my issues. More

by DONALDPAUL0444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that Leslie was helpful and took care of all your issues. Your satisfaction is our priority at Mark Christopher Auto Center. We appreciate your feedback and look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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