Mark Christopher Auto Center - Service Center

I trust the service center to take care of my car. However, even with appointments it is quite busy and I always have to leave my car (I plan ahead for this now since they don't offer shuttles). Shout However, even with appointments it is quite busy and I always have to leave my car (I plan ahead for this now since they don't offer shuttles). Shout out to my service advisor Leslie and the parts department for helping me get the best price. More

Service was excellent. Our adviser, Avo, was amazing, accommodating, professional, and knowledgeable. He quickly assessed the issues and completed the recommended/require Our adviser, Avo, was amazing, accommodating, professional, and knowledgeable. He quickly assessed the issues and completed the recommended/required work as promised. More

Completely satisfied with service received. Dario Gomez was very helpful, courteous and professional. He is obviously very dedicated to providing the best possible service to his customers. Dario Gomez was very helpful, courteous and professional. He is obviously very dedicated to providing the best possible service to his customers. More

Great customer service provided helpful information quick response and suggestions for service and done in time response and suggestions for service and done in time More

Chelsea is exemplary. She provides professional service and is a great communicator. I’m very pleased with the dealership because of her representation. She provides professional service and is a great communicator. I’m very pleased with the dealership because of her representation. More

The team at Mark Christopher GMC was amazing Alex, Jason in detail and Danielle with the loaner truck all went above to make sure I was satisfied and taken care of in detail and Danielle with the loaner truck all went above to make sure I was satisfied and taken care of More

Service agent seemed very disengaged and not wanting to help. Had a few question and her reply was call the manufacturer… I just paid over 80k and am told call manufacturer by the dealer?? Then ask about t help. Had a few question and her reply was call the manufacturer… I just paid over 80k and am told call manufacturer by the dealer?? Then ask about the keys since the cashier said she did not have the keys…. She stated… go see the cashier they have a radio…. There was zero engagement from the team and no customer service… Very disappointing!! Especially since I just spent over 80k!!! More

I want to share my recent experience at the Cadillac service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 20 service department, as it was incredibly disappointing and frustrating. This was my first time visiting the service department after purchasing my 2024 Escalade Sport, and I had high expectations for how I’d be treated, given the significant investment I made in my vehicle. Unfortunately, the experience fell far below what I would expect from a luxury brand. When I arrived, no one greeted me or explained the process of how things work, which is standard at most service departments I’ve visited in the past. I initially parked, expecting someone to come out and provide guidance, but no one did. I had to take the initiative to go inside, where I was met with blank stares. It was clear that I had to speak up first to get any attention, and even then, the staff did not explain the process clearly. I felt lost, confused, and worst of all, disrespected. The staff’s demeanor was condescending, and I felt they lacked basic courtesy and professionalism. Communication throughout the entire process was poor, and there was no effort to ensure I understood what was happening or to make me feel like a valued customer. I was told the service would take two hours, which I was fine with, but it ended up taking over four hours, with no updates or clear communication along the way. Overall, this was the worst experience I’ve ever had at a car service dealership. As a 42-year-old who has dealt with various service departments over the years, I’ve never felt so dismissed or treated with such a lack of respect. This experience has left me extremely disappointed and upset, especially since I expected more from Cadillac, a brand that should prioritize customer care and respect. I feel it’s important to share this so others are aware of how some customers are treated. Thank you for taking the time to read my experience. More

My vehicle was serviced and it took three hours less than promised. Javier was a pleasure to work with. promised. Javier was a pleasure to work with. More

Great customer service kept me informed vehicle warranty work was done quickly Avo was great work was done quickly Avo was great More