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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,321 Reviews

6,321 Reviews of Mark Christopher Auto Center - Service Center

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April 05, 2025

Had some issues with delivery of our least but they set us up in a good rental till we could pick it up. More

by msizemore87
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Abdelmesseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I'm glad to hear that we were able to assist you with a rental while addressing the delivery issue for your lease. At Mark Christopher Auto Center, we strive to provide excellent service. We appreciate your understanding and hope to serve you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 05, 2025

As always, Nobu made me feel like a valued customer, heard my concerns and he is one of the many reasons we have purchased so many cars over the years from Mark Christopher. More

by suzanne7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Mark Christopher Auto Center responded

Thank you so much, Suzanne, for your wonderful review! We're thrilled to hear that Nobu consistently makes you feel valued and addresses your concerns. It means a lot to us that you choose Mark Christopher Auto Center for your car purchases over the years. We look forward to assisting you with your next vehicle! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 05, 2025

Chelsea was great. She has helped me many times and every time she has been great! More

by summer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Mark Christopher Auto Center responded

Thank you, Summer, for your kind words! We're thrilled to hear that Chelsea has consistently provided you with excellent service at Mark Christopher Auto Center. We appreciate your support and look forward to helping you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 05, 2025

My representative Leslie is very helpful and knowledgeable provides me with great customer service. Will continue to use Mark Christopher for my service needs More

by SANDRALEE022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words, Sandra! We're thrilled to hear that Leslie provided you with excellent customer service at Mark Christopher Auto Center. We appreciate your continued trust in us for your service needs and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 05, 2025

Javier makes the maintenance process at Mark Christopher go smooth. Drop off has never been easier and the communication throughout for updates is great. More

by kristinscheiffele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Kristin! We're thrilled to hear that Javier made your maintenance experience at Mark Christopher Auto Center smooth and efficient. Our team is dedicated to providing excellent communication and service to all our customers. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 01, 2025

The recall repair work was quick and easy. My only issue was trying to schedule the repair. My wife called to schedule an appointment at least 3 times, left a message, and never got a return c More

by bayerj37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I'm glad to hear that the recall repair work at Mark Christopher Auto Center was quick and easy. However, I understand your frustration regarding the scheduling and communication issues you encountered. I appreciate your feedback, as it helps us improve our services. Please feel free to reach out to us directly if you have any further concerns. We look forward to serving you better in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3https://www.dealerrater.com/dp/8946/reviews#932

March 31, 2025

Had a pleasant experience with Chelsea and the team at Mark Christopher Cadillac. Service was prompt and they communicated and provided status updates effectively. More

by CYNTHIAB.HAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We’re thrilled to hear that you had a pleasant experience with Chelsea and our team at Mark Christopher Auto Center. It's great to know that our prompt service and effective communication made a positive impact. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 30, 2025

very personable and Professional I just came in for a software update and enjoyed the coffee More

by candacecooke05
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're delighted to hear you had a great experience at Mark Christopher Auto Center while getting your software update. We strive to provide a personable and professional service, and it's great to know you enjoyed our coffee too! We look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 29, 2025

They were courteous, friendly, well mannered and easy to talk to. I would tell others to change to Mark Christopher for their services. More

by BRELOP5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Mark Christopher Auto Center responded

Thank you for your review! It's great to know that you found our team at Mark Christopher Auto Center to be courteous, friendly, and easy to talk to. Your recommendation means a lot to us! We look forward to seeing you again and providing you with the best service possible. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 29, 2025

This is the second bad experience I’ve had taking my truck in for service. Simple oil change along with the engine oil filter and cabin filter. When I picked up the truck it was making a loud humming no More

by ARIESPIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand how frustrating it must have been, especially with your truck’s service involving an oil change and filters. I appreciate your feedback and I am glad to hear that the issue was finally resolved. At Mark Christopher Auto Center, I am committed to high standards and aim to provide quality service on every visit. If you have any further concerns or need assistance, please feel free to reach out to me directly. Your satisfaction is important to me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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