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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,185 Reviews

6,185 Reviews of Mark Christopher Auto Center - Service Center

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February 19, 2025

Jason ho was very patient and explain everything very thoroughly. I never felt pressured which was very nice More

by patandkoda
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mark Christopher Auto Center. It's our goal to provide thorough and pressure-free service, and I'm glad to know we met that standard during your visit. We hope to see you again soon! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 16, 2025

Felt ghosted while we were at your dealership nothing was fixed that we asked for and a NO THANK YOU FOR COMING!! More

by henmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie Klosky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand your concerns about feeling neglected during your visit to Mark Christopher Auto Center. Your feedback is important, and we strive to address all customer needs effectively. I encourage you to reach out to us directly so we can resolve any outstanding issues you had. We appreciate your input and hope to improve your experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

I don’t usually use reviews but Dario was so helpful and took the time to explain everything my car needed. He was honest and seemed very genuine, not like he was trying to upsell me or anything. I will def More

by doogie789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your kind words about Dario and are delighted to hear that he provided you with the honest and genuine service you were looking for. We're looking forward to your next visit to Mark Christopher Auto Center. Please don’t hesitate to reach out if you need anything in the meantime! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

Best service i had in a long time will always come back and see Chelsea will never go anywhere else More

by andrew_carkhuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We're thrilled to hear that you had such a great experience at Mark Christopher Auto Center and that Chelsea was able to assist you. We truly appreciate your loyalty and look forward to seeing you again for your future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

Everything went great. Javier kept me inform and I was able to pick up my car prior to the estimated time. More

by VERONICA_NORWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you, Veronica! We appreciate your positive feedback about your experience at Mark Christopher Auto Center. It's wonderful to hear that Javier provided excellent communication and that you were able to pick up your car early. We look forward to seeing you again for your future needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

Great customer service! Chelsea Jose Is one of the best service writer i have ever dealt with. She goes above and beyond. If you never service on your Cadillac make sure yo More

by Dgr2123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Chelsea at Mark Christopher Auto Center. We strive to provide excellent customer service, and it's rewarding to know that Chelsea went above and beyond for you. We appreciate your recommendation for Cadillac service and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

They are doing an excellent work, definitely I will come back for any service I need. More

by accounting11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience at Mark Christopher Auto Center. We look forward to serving you again for any future needs. Safe drives! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 16, 2025

I called to to set up an appointment and he was able schedule one quickly. More

by J.TOMCZYSZYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback! We at Mark Christopher Auto Center are glad to hear that you had a quick and efficient experience scheduling your appointment. We look forward to seeing you soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 17, 2025 -

J.TOMCZYSZYN responded

What's going on with L87 V8 engines

February 15, 2025

Julie is incredibly helpful, made the entire process from scheduling to the service visit super smooth and delightful. Normally don’t like going to service my cars because it’s always a drag, but can definit More

by peterabdelmesseh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Mark Christopher Auto Center responded

Thank you, Peter! We truly appreciate your kind words about your experience at Mark Christopher Auto Center. We're thrilled to hear that our team, especially Julie, made your service visit smooth and enjoyable. It's fantastic to know we could change your perception of dealership service. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 15, 2025

I was able to make an appointment you guys honored it on time and everybody there was very helpful More

by hubert.romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Hubert! We're thrilled to hear that your appointment was honored on time and that our team was helpful during your visit. At Mark Christopher Auto Center, we strive to provide excellent service, and your feedback motivates us to keep up the good work. We look forward to welcoming you back again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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