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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,185 Reviews

6,185 Reviews of Mark Christopher Auto Center - Service Center

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February 24, 2025

Very fine dealer for buying and service the people are great to work with me More

by db40cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Mark Christopher Auto Center. Our team is dedicated to providing excellent service, and we appreciate your recognition. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 23, 2025

Service department has always been great. Working with Avo has been great. He’s been very informative and explains how a service advisor should. More

by ruda001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback! We're thrilled to hear that your experience with our service department has been great, and that Avo has provided you with informative assistance. At Mark Christopher Auto Center, we strive to deliver excellent service and clear communication. We appreciate your support and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 23, 2025

I give 2 stars just because it took them 2 1/2f hours to do the oil change. And there was only one truck ahead of me. I was advise that it was going to take one hour.. Ps. I don't recall the name of my More

by JAGV71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with Mark Christopher Auto Center. I understand your frustration regarding the delay during your oil change. We appreciate your feedback, as it helps us improve our service times. If you have any further concerns or would like to discuss this matter, please feel free to reach out to me. We hope to provide you with a better experience in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 22, 2025

All tens ! Good service good response always friendly and courteous and fair prices all around More

by LTRIBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We greatly appreciate your kind words about the service and friendliness at Mark Christopher Auto Center. We’re thrilled to hear you had a positive experience and that our prices met your expectations. We look forward to seeing you again next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2025

The process to make an appointment and get service was solid until.... When I returned to pickup my truck the NIGHTMARE began. I waited over THIRTY (30) minutes for my truck to be brought out. The woman More

by MSarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. I understand that the delay in receiving your truck was frustrating, and we appreciate your feedback regarding the appointment process at Mark Christopher Auto Center. We strive to maintain high standards in our service, and your comments will help us improve. If you would like to discuss this matter further, please feel free to reach out to me directly. We hope to provide a better experience for you in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2025

Excellent customer service and great work on fixing up my truck. Shout out too the advisor Dario! That man deserves a raise. He went above and beyond helping me out and was very funny and knowledgeable. Than More

by Ckiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that you received excellent customer service at Mark Christopher Auto Center and that Dario was able to assist you so effectively with your truck. We appreciate your kind words and recognition of his hard work and knowledge. We look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 21, 2025

All was fine - except I would like to have a loaner vehicle provided. Otherwise, all good. More

by KROGAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! We appreciate you taking the time to share your experience at Mark Christopher Auto Center. I understand your desire for a loaner vehicle and will take your suggestion into consideration for the future. We're glad everything else was to your satisfaction and hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

My appointment was taken in when I was told it would and Caesar did a fine job with the service and the time that he told me it would be done More

by LARRY79GAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your positive feedback, Larry! We're thrilled to hear that Caesar provided excellent service and that your appointment went as planned. At Mark Christopher Auto Center, we strive to ensure our customers have a great experience, and your satisfaction means a lot to us. We look forward to seeing you again for your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

We did not receive a call or text when our vehicle was ready and barely made it there to pick it up before they closed More

by chapy716
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that not receiving a call or text when your vehicle was ready caused an inconvenience for you. At Mark Christopher Auto Center, we strive to maintain high standards for communication and customer service. Please feel free to contact us directly so we can address this situation and improve your experience in the future. We appreciate your patience and hope to serve you better next time. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 20, 2025

No loaners were available twice and No parts. Had to wait for weeks to get the navigation module. otherwise people are Very very nice. More

by NIZARMADANAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Abdelmesseh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We understand that the unavailability of loaners and parts can be frustrating, and we appreciate your patience during the wait for the navigation module. It's great to hear that you found our team to be friendly. If you have any further concerns or need assistance, please feel free to reach out to us at Mark Christopher Auto Center. We value your feedback and strive to improve our service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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