Mark Christopher Auto Center - Service Center

Title: Disappointing Experience with Poor Customer Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive i Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive interactions, but this visit was marred by subpar service and poor management. My vehicle was brought in for a recurring issue with the passenger side window, which wasn't resolved during the initial visit. After dropping off my car on Friday morning, I waited to hear back from my representative, but there was complete radio silence. Despite sending messages and calling the service number multiple times, I was left on hold for over an hour each time, only to be told that the service department was closed and I'd have to wait until Monday. The lack of communication, loaner options, and basic courtesy from management was appalling. The manager, Jeff, seemed more interested in brushing off the issue than taking ownership and providing a solution. His response to the service representative was essentially to tell me to "deal with it" on Monday, without even having the decency to call me personally. This lack of accountability and poor attitude has led me to question whether I'll continue doing business with this dealership. If you value good customer service, I'd strongly advise exploring alternative options. Unfortunately, my experience was severely disappointing, and I wouldn't recommend this dealership to others. More

Javier was really good with helping me with everything I needed. He was courteous and efficient. I was in and out right away. Thank you, Javier! needed. He was courteous and efficient. I was in and out right away. Thank you, Javier! More

By far one of the best, that’s why customers keep coming back not just because of the service because they get stuff done and get it right the first time! back not just because of the service because they get stuff done and get it right the first time! More

Chelsea was very professional, she communicated with me through having my vehicle. Excellent place highly recommend. through having my vehicle. Excellent place highly recommend. More

Waiting for your car can sometimes be a hassle but service was quick and the waiting area is nice and clean. All employees at the service department are great but Chelsea was amazing as always! service was quick and the waiting area is nice and clean. All employees at the service department are great but Chelsea was amazing as always! More

I had some minor issues with the work done on the headliner but, after multiple attempts, I can’t get anybody to respond about fixing it. There are enough other service centers around that I’ll be ta headliner but, after multiple attempts, I can’t get anybody to respond about fixing it. There are enough other service centers around that I’ll be taking my business to one of them in the future. More

Excellent and expedite service! Noah took really good care of my problem. Will contact Noah directly. Noah took really good care of my problem. Will contact Noah directly. More

I had a warranty issue with my 1 year old Escalade and as usual Chelsea got me right in and out. Treated like family. Very happy with my service. usual Chelsea got me right in and out. Treated like family. Very happy with my service. More