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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
5,991 Reviews

5,991 Reviews of Mark Christopher Auto Center - Service Center

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December 21, 2024

Service was good. Avo, our service advisor always does a great job. Our only issue is that since covid, Mark Christopher no longer washes the vehicles after being se More

by RCAMPTOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo
December 16, 2024

Great dealership. 1st service with them. Everything went perfectly. Their sales team is why we bought the car...the service team is why we will continue to come back. More

by mcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Trimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Mendoza, Dario Gomez
Dec 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your fantastic feedback! I'm thrilled to hear that your first service at Mark Christopher Auto Center went perfectly. It’s wonderful to know that both our sales and service teams made such a positive impact on your experience. I look forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 16, 2024

My car was serviced and ready as promised by the service office. Thank you so much! More

by johndit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm thrilled to hear that your car was serviced and ready as promised. At Mark Christopher Auto Center, I strive to provide excellent service to all our customers. I look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 15, 2024

I don’t trust what they say they did, it’s hard to find a honest place where they can really help you with your car issues. The only reason it’s because my truck has warranty. But no one cares how much you More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, Ed. I am disappointed to hear your concerns regarding trust and transparency at Mark Christopher Auto Center. We strive to ensure our customers feel valued and well-informed about their vehicle service. If you have specific issues regarding your truck, I encourage you to reach out to me directly, so I can address your concerns and work towards a satisfactory resolution. Your feedback is important to us, and we appreciate the opportunity to improve. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 13, 2024

Always good service, personal well train, always welcome, what the xxxx is this we have to write 15words More

by joseserrano1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled you always feel welcomed at Mark Christopher Auto Center. Your satisfaction is our priority, and we look forward to serving you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

December 13, 2024

The Auto Stop feature never worked since the day the truck was purchased. 2 trips to service and it still does not work. Clearly, something is wrong somewhere in the system. The service department res More

by curtviggers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the Auto Stop feature on your truck, and I appreciate your patience through multiple service visits at Mark Christopher Auto Center. It sounds like a frustrating situation, especially with the inconvenience of renting a car. I encourage you to contact our service department directly so I can better assist you in resolving this issue. Our team is committed to ensuring that your concerns are addressed thoroughly. Thank you again for your feedback, and I look forward to finding a solution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 12, 2024

Customer service Jeff, the director of service is second to none text you updated every day More

by DON S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience! We truly appreciate your kind words about our team here at Mark Christopher Auto Center. We take pride in keeping our customers informed and ensuring a smooth service process. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 10, 2024

The service department people were very curious And helpful. I drove in without an appointment, and they took good care of me. I have always had good service from Chevrolet Ontario service department. More

by popidave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We at Mark Christopher Auto Center appreciate you taking the time to share your experience. It's great to hear that our service department was able to assist you so well, even without an appointment. We strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2024

I can’t say enough about how pleased I was with the service department at Mark Christopher. The staff was fast, friendly and attentive. My Truck service was complete much faster than I expected. The ma More

by BILL.MARTINEZIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We truly appreciate your feedback about the service department at Mark Christopher Auto Center. We’re thrilled to hear that your truck service exceeded your expectations and that our team, especially Dino, made a positive impression. We look forward to seeing you again for your next visit! Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 08, 2024

The visit was very pleasant, efficient, and smooth. My salesman helped me set up the service appt with the service dept, friendly greeting upon arrival, vehicle checked in quickly, loaner vehicle was c More

by peterabdelmesseh
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A o
Dec 10, 2024 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We’re thrilled to hear that your visit to Mark Christopher Auto Center was pleasant and efficient. It's great to know our team made the service appointment process smooth for you and provided a comparable loaner vehicle. We appreciate your kind words and thank you for choosing us. We look forward to seeing you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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