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Mark Christopher Auto Center - Service Center
Ontario, CA
6,025 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,025 Reviews of Mark Christopher Auto Center - Service Center
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Verified Customer
January 19, 2025
As a retired disabled two time combat action Marine, I’m disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear disturbed at the way I was treated and the service provided. I requested that the shocks on my Escalade be inspected. I was informed that my rear axle differential needed inspecting for leaks as well. I was informed that I would be charged $235 for the inspection and it would be applied towards any service performed. I was told the inspection would take four hours but it took over eight hours and I had to call for results, no one called me. I was told there was over $5600 worth of work on my shocks and rear axle needed. Do to the cost said I could get the rear axle done and the remaining work later, I also ask them to put the $235 towards the work. I was told this could not happen because the axle was separate from the shocks in which I was not told this when I dropped off my vehicle. I felt I was being taken advantage of to pay $235 at the end of the day and no work was completed. Is this how Veterans can expect to be treated at Mark Christopher ? Why wasn’t I provided the entire story when I dropped off my vehicle ? Why did the story change ? Why did it take over eight hours to inspect ? Why wasn’t I call once completed ? As a combat veteran, who place my life on the line for this country on two combat wars, why must I be treated this way ? This was a simple fix, but nothing was accomplished to make my vehicle safe to drive. More
by Cue111
Employees Worked With
January 18, 2025
Nobu Damon is an OUTSTANDING Service Advisor. He remembers all of my requests from Day One when I bought my CTSV in 2014. He remembers all of my requests from Day One when I bought my CTSV in 2014. More
by Take 1
January 17, 2025
have been a customer for two Cadillacs service dept and have always had 5 star service service reps are accomadateing. have always had 5 star service service reps are accomadateing. More
by R Cortez
Employees Worked With
do not have name but service rep was a female very helpful on my last service call
January 17, 2025
Everyone at the service department is awesome! Nobu, who I usually see, was out that day but Chelsea kicked in perfectly. I feel Your service station is very honest and very professional. Always Nobu, who I usually see, was out that day but Chelsea kicked in perfectly. I feel Your service station is very honest and very professional. Always a pleasure. Thank you all! More
by Lauraevans
Employees Worked With
Chelsea and Nobu
January 15, 2025
Called twice to schedule an appointment for a falter tire sensor and never got called back. From Dario. sensor and never got called back. From Dario. More
by michelle mata
Employees Worked With
January 15, 2025
The best sales person, great customer service. The whole team made purchasing a car very easy. The whole team made purchasing a car very easy. More
by adominguez10
Employees Worked With
Other Employees :
Jackie at service department
January 15, 2025
Good service, clean dealership, will come back again for service Did not wait very long service Did not wait very long More
by RRWISH
Employees Worked With
