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Mark Christopher Auto Center

Ontario, CA

4.5
10,040 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,040 reviews

September 14, 2019

Terrible. My insurance cards and registration cards are stolen from my vehicle’s glow box when i left the car for service. There were no work related to glow bo More

by Ozgur Askeroglu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jacqueline Klosky, Rodney Reid
Sep 17, 2019 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 14, 2019

The last Chevy I’ll purchase Bought a 2015 Chevy a few months after the “3 year warranty” was up brought the car back because the paint was fading very bad. GM corporate got invo More

by JOSHUA.PRAYTOR
Recommend Dealer
No
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Sep 17, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Useless Couldn’t help me with a service that need it The service was reprogram the vehicle speed limit. I want to be able to a fully power of the truck. If More

by MCOANTO
Recommend Dealer
No
Employees Worked With
Other Employees : Rodney Reid, Matt Torres
Sep 17, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Basic oil chsnge The dealership was very quick in getting my car into service and the service was done timely. I need other items repaired and made an appointment to More

by rmosley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Excellent Service Overall great experience! Quick repair time, wonderful communication from my Service Advisor. Most definitely recommend this Service Department. I More

by Miranda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

I brought my ATS for regular maintenance The staff at Mark Christopher never fails to be courteous, friendle, and helpful. Service is done quickly and I have never had a recurring problem. More

by kjmcomer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Very good Was told by Jackie wait time would be about 2 1/2 hrs when I made the 7am appt. Turned out it was 15m less. Excellent service. Had a oil change and re More

by rickysbiz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie in service. Also I must mentioned Eric who wrote service order.
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

Great Service I enjoyed my visit to this dealer, I had very specific needs and wanted to see and drive several truck models with different features. The sales assoc More

by isidrog101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Paez
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 13, 2019

Jackie and staff were awesome I came in for an oil change, got a ride to work, picked me truck up a couple of hours later and it was washed and ready, Very nice experience. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Sep 16, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 13, 2019

New Car Everyone was accommodating and professional. I had excellent service throughout the process of ordering and then receiving my car. All features were More

by DRRHODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Vincenzo Catalano, Tony Catalano
Sep 16, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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