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Mark Christopher Auto Center

Ontario, CA

4.5
10,050 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,050 reviews

February 06, 2020

Nobu help me when I was trying to Apply for a Gm credit card because I WasHaving problems with the Application on line he was very helpful I appreciate his help everyone at service department there are v More

by VILLALPANDOM47
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review! I'm very happy to hear that Nobu was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

I recently had an issue with an extended warranty I purchased from you guys, I called the service department on a number of occasions and no one answered the phone. The time that I was able to get thro More

by eddie
Recommend Dealer
No
Employees Worked With
Rodney Reid
Feb 11, 2020 -

Mark Christopher Auto Center responded

Eddie, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Perfection and Trust One is normally apprehensive when they take their car into service. You can trust Mark C. I told the "symptoms" of what the car was doing and we looke More

by GGEARY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Avo was very helpful and kept me informed while I waited for the new replacement of a stolen catalectic converter. I’d recommend Avo to anyone! More

by andrewsmr
Recommend Dealer
Yes
Employees Worked With
Avo ?
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Andrew! I'm very happy to hear that Avo was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Juan Fletes, was courteous and fast in getting my car serviced. Cashier person was courteous as well. Great! Service Thank You! Mark Service Dept. job well done. More

by BRADAHK27
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
Feb 07, 2020 -

Mark Christopher Auto Center responded

Hello Brad, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Juan was there to provide you with such exceptional service! Thank you again and congratulations on your new car. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 06, 2020

We had a good experience with our sales person Mike. We went in to purchase under Costco buying program I like that Joe was nice enough to let us know they could give us a better deal through my emolyer. More

by tori42525
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike S
Feb 06, 2020 -

Mark Christopher Auto Center responded

Thank you so much for the nice review, Tori! We really appreciate this feedback and I'll be certain to share your compliments with Mike, Joe, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

February 06, 2020

Going on 48 hours which I asked/left message with service advisor for Jeff to call me on 2/3/2020. After spending $2300, back in for more service. Multi point inspection not performed according to o More

by Capidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat Valle
Feb 11, 2020 -

Mark Christopher Auto Center responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and our team. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Feb 11, 2020 -

Capidi responded

No need to discuss further, we are done with Mountain View and Mark Chris. We shall move on and maybe you learn to educate your service advisors and listen to your clients. We need to trust our dealerships when we leave our vehicles. We believe we have given you several opportunities to adjust. We shall move on to our next Chevrolet dealership who will appreciate our business/money.

February 06, 2020

Outstanding customer service and great attitude. I will continue bringing my vehicles and recommending friends and family to Mark Christopher dealership. Great team to work with. More

by JCMARTINEZ507
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Fletes (amazing service consultant))
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Communication is horrible and they do not have enough techs to put out to work that they have coming in. Service department not recommended. Poor More

by vargasalberto68
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid
Feb 11, 2020 -

Mark Christopher Auto Center responded

Alberto, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 06, 2020

Fantastic experience. Great people. Made it extremely easy to purchase my new truck. Highly recommend. Plenty of choices. They had the exact truck I wanted. More

by RMICKLOS1
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandra Meier, Tony Catalano
Feb 07, 2020 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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