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Mark Christopher Auto Center

Ontario, CA

4.6
10,741 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,741 reviews

September 22, 2020

No Lyft/Uber rides available, so I had to pay my own way to and from the dealership. I have been maintaining the car based on GM recommended service intervals, but I was told we're in an area considered "s More

by mek_19_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie, cashier, porter
Sep 22, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Got me approved with a great deal and in and out with paperwork. Drove off a very happy customer. Thanks again Jerry! Will recommend them. More

by KEBRINA.SANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pena
Sep 22, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 22, 2020

AMAZING! Your service team went above and beyond to help me get out of the horrible service situation I was in through MK Smith. I was very pleased with how accommodating they were to helping answer questio More

by FRANCOPAINTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female service tech can’t remember her name she sat closest to the entrance door.
Sep 22, 2020 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Nice friendly fast good price good job helpful clean caring honest accurate professional trustworthy truthful unbelievable experience remarkable straightforward incredible on time neat outstanding under More

by randyshackbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nubu, Frank Villalobos, Matt Torres
Sep 24, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this great review, Randy. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Armando, sakes Agent is always willing to assist Julie is a charmer and a delight to work with Dino is pleasant and accommodating Service deluxe experience Thank you! More

by reubendator@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie and Dino
Sep 24, 2020 -

Mark Christopher Auto Center responded

Reuben, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Car still not fixed after the 3rd time being there. Car radio still not fixed and again I am going to be without a car. More

by JANELLE.88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Sep 24, 2020 -

Mark Christopher Auto Center responded

Janelle, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 22, 2020

Great customer service all around. Clean, efficient, and wide range to choose from. Our salesman Gerald was a pleasure to work with. Honest, friendly, and efficient. We had a 2 year old baby with us. Gerald More

by Sokhoeun1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Sep 22, 2020 -

Mark Christopher Auto Center responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Gerald was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 22, 2020

the seller trying to find the most accessible to our possibilities, very patiently and Kindly, and the efficiency in the Department of Finance Thank you for your help More

by Roberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso Jofre
Sep 22, 2020 -

Mark Christopher Auto Center responded

We appreciate the kind words, Roberto. We look forward to seeing you again in the future! All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 21, 2020

All the people I dealt with were very friendly and helpful. The repair was done in a timely manner, and since the vehicle is under warranty there was no cost to me. More

by DEBINK44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 22, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 21, 2020

It's always a pleasure to get my scheduled service done here. It's quick and the staff is friendly and knowledge. Plus it's free as I purchased my vehicle here. More

by ufofoaming
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Matt Torres
Sep 22, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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