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Mark Christopher Auto Center

Ontario, CA

4.5
10,054 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,054 reviews

June 09, 2020

Everything is was great, except the paper covering left in the car when the return my car. I have used the service department for oil change and additional services. More

by JC
Recommend Dealer
Yes
Employees Worked With
Avao
Jun 12, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 09, 2020

The service department/mechanic is trying to rip me off or is totally incompetent. They told me my radiator was leaking and wanted to replace for over a $1,000 bucks. I looked at it and found the drain c More

by AWC
Recommend Dealer
No
Employees Worked With
Unknown mechanic
June 09, 2020

I’ve dealt mainly with Mr. Nobu Domon in the Service Department (but, have also had interactions with a few of his counterparts) - All have provided top notch service! More

by D. Gainey
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Jun 12, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 09, 2020

This dealership had the truck we were looking for. The truck had damage and we were soon forgotten. Still waiting after 2 months. Find a different dealer to buy from. Would not recommend this dealer More

by Highvoltage472
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Cassandra Meier, Rodney Reid, Matt Torres
Jun 11, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this review. We always aim for 100% customer satisfaction, and it is apparent we fell short of this goal during your most recent visit. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 09, 2020

Poor poor poor, I'm still disappointed today, and yesterday was worse, The Covid pandemic should not be blamed for the sad service, I had a 8am appt. Around 11:30 asked about my car, was told it need More

by regina matlock
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Cassandra Meier, Rodney Reid, Matt Torres
Jun 11, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2020

I dislike This dealer ship very much I bought a 2018 Silverado BRAND NEW 15 miles on it and I had speaker issues and bring it bacc at 50 miles and I bring my truck back about 20 times before the told me More

by bsimmonshale
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid
Jun 11, 2020 -

Mark Christopher Auto Center responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 08, 2020

Frank Villalobos was so easy to work with and efficient, not a bunch of back and forth, just got everything done easily and smoothly!! I would definitely come to Mark Christopher for my next car purchase!! More

by KARA.BERG.1974
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Jun 11, 2020 -

Mark Christopher Auto Center responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 08, 2020

Johnny was great help! This car buying experience was different since it was mostly online but he was great! My daughters first vehicle, thank you More

by EVELYN.RAMIREZ67
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Jun 11, 2020 -

Mark Christopher Auto Center responded

It is great to know that we were able to provide you and your daughter with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 08, 2020

The dealership as a whole did ok. They gave me a good price for the truck I bought. I had to haggle for the price. The Salesman never returned my calls even though I purchased a top of the line (High Cou More

by atreusc
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Mark Christopher Auto Center responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 08, 2020

It was a great experience. I was a first time buyer, so they all gave me the full break down and walked me through it. Jason really made sure I was looking at the right car, and further talked me in to pur More

by FRANK.J.GARCIA
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lee
Jun 11, 2020 -

Mark Christopher Auto Center responded

Frank, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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