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Mark Christopher Auto Center

Ontario, CA

4.5
10,059 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,059 reviews

June 25, 2020

Love working with Greg Hess. He and his team are attentive and honest. Caesar was awesome and took his time to answer all my questions. More

by SOUKI13
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar was awesome!
Jun 26, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Caesar was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Service was not don’t right on my truck ,truck is still jerking and was told they did a update what’s does an update have anything to do with jerking More

by RUFINO.ARTEAGA
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Tony Catalano, Matt Torres, DAS Admin
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Dealership never follow through with my concerns I had with the truck. I had a problem with the emissions and they didn’t wanted to take look at it. More

by jesse77_1999
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I Cadillac in for service and the whole experience is great they are friendly and very courteous. I was in and our very quickly with a loaner so I’m not out of a vehicle More

by CHARLI4095
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabu was my customer service for repair and he is awesome
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

The staff was friendly and welcoming. They worked with what we wanted and what we could afford. We will recommend them to family and friends More

by SHANE95JB
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Brian Noble, Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the great review, Shane. Please come visit us if you need anything else, be it service or sales. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Alex has great customer service.. even though I was their after hrs, all the staff was happy to still be there.. thank you guys for making the process so easy 🙏🏽🙏🏽🙏🏽 I’ll def becoming back in the futur More

by ERIKSWINDOWTRIM
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Cagey, Gerald Waters, Frank Villalobos, Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Hello Erik, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alex was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

The staff at Mark Christopher was very efficient and my service (even in the midst of a pandemic) was completed in a timely manner! Thank you. More

by CHRIWALLIS
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Service was about 30 minutes faster than before covid. They didn't ask if I wanted my car washed. Prices haven't necessarily gone up but they don't due tire rotation with the oil change any more, which ki More

by YICELR
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

I went in to have my truck checked. Supposedly parts were ordered and I’d be notified. Been a month and nothing. I’ve called and only gotten a voicemail. I will not penalize the listed agents because I don’t More

by abecerra87
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jun 25, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Muy bien en lo que cabe muy buen servicio más no sé si se le arregló el.problema que llevaba mi carro por me mandaron decir que se le apagaban las luces y de eso no le isieron nada salió igual nomás le is More

by Román
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darío Gómez
Jun 25, 2020 -

Mark Christopher Auto Center responded

Gracias por los comentarios! Apreciamos escuchar todos los comentarios para poder brindar el mejor servicio a nuestros clientes. Comuníquese con nosotros si tiene alguna pregunta o inquietud. Esperamos poder servirle nuevamente. Sinceramente, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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