Mark Christopher Auto Center

First, let me begin by stating that this review has absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appoi absolutely nothing to do with Armando Nuno. His only roles in this transaction are he is the one I interfaced with via telephone to set up the appointment and he is the one who introduced me to the salesperson I interacted with the majority of my time at the dealership. That particular salesperson's name is JuanCarlos Cavazos, Jr., introduced to me as "JC." This review has everything to do with JC and the Mark Christopher dealership overall because based on JC's title, I'm pretty sure JC was only taking his cues from the protocols of the dealership. This car buying experience ranks right up there with one of the worst I've had in all of my car buying experiences. At first, everything was going well. JC got to my bottom line with the price of the vehicle pretty quickly and I was satisfied. It appeared that things were going well. Pretty much at that point, all I had to do was see the finance manager to process my paperwork. But unfortunately, that is not what happened because JC tried every which way to get me to agree to run my credit. I kept saying that was not necessary because I had my own financing. JC continued to pressure me to run my credit and I continued to say no. JC told me repeatedly that my credit HAD to be run in order to verify my identity. I told JC that they had a copy of my drivers license and that should suffice with verifying my identify. But JC continued to respond that it was not sufficient. I even called my financial institution, USAA, to see whether my credit had to be run in order to proceed with the transaction, and USAA said it did not. I even had my financial institution speak with JC on the phone, but to no avail. And even when I got off the phone, Mark Christopher continued to pressure me to run my credit. At that point, I agreed for them to run a soft pull on my credit to verify my identity and I made it very clear that is all I agreed to. JC agreed to do a soft pull. But unbeknownst to them, I could see my credit activity in real time with an app. While JC was gone for some time, I checked my app and Mark Christopher had actually pulled a hard inquiry. I was livid, to say the least. When JC emerged from the back, I told him I knew they ran a hard credit and I told him that I was very unhappy. I told JC I refused to work with him anymore because that was VERY disingenuous. He got someone else and I worked with this other person for the remainder of the transaction. When I explained how irate I was that a hard pull was done on my credit, even she cosigned the notion that it had to be done to verify my identity - but that they only pulled my credit from one bureau instead of three. Absolutely ridiculous. To say the least, I eventually was able to see the finance manager to complete my transaction, but they made me wait an inordinate amount of time even though there was hardly anyone in the dealership. Quite honestly, Mark Christopher does not even deserve the 1 star, in my opinion, due to the pressure tactics to run my credit and for outright lying to me about doing a soft pull on my credit instead of the hard pull they actually ended up doing. What the dealership should understand is the following - IF SOMEONE ENTERS YOUR ESTABLISHMENT WITH THEIR OWN FINANCING AND DOES NOT WANT TO ENTERTAIN THE NOTION OF HAVING THEIR CREDIT RUN TO SEE IF MARK CHRISTOPHER CAN PROVIDE A BETTER RATE, THEN THAT SHOULD BE THE END OF THE DISCUSSION. AT THAT POINT FINALIZE THE DEAL. TAKE THE "L" ON HAVING ANOTHER VEHICLE FINANCED AND MOVE ON TO THE NEXT CUSTOMER. More

Muy buen lugar atienden bien y tienen muy buenos precios my siguiente compra sera con ustedes nos bemos para diciembre my siguiente compra sera con ustedes nos bemos para diciembre More

The service was good. Nice staffing & friendly service.Relaxing lounge & friendly staff.Nice car wash.Thanks! Nice staffing & friendly service.Relaxing lounge & friendly staff.Nice car wash.Thanks! More

Buying experience was a very seamless process. Mr J. Click is a very professional individual who ensures he get thr customer what they need. Great experience! Mr J. Click is a very professional individual who ensures he get thr customer what they need. Great experience! More

Great people and great dealership. They got me a great deal. I would definitely recommend them. They got me a great deal. I would definitely recommend them. More

I personally wouldn’t recommend it. Finance manager at the moment was pressuring us on an offer we didn’t like. When signing paper work I was promised the extended warranty for 100k mi Finance manager at the moment was pressuring us on an offer we didn’t like. When signing paper work I was promised the extended warranty for 100k miles/84 months and on the paper work said other wise. Only purchase the vehicle because I fell in love with it. Service wasn’t good at all. More

Made my appointment and brought in my Encore GX, got the estimate next day. Parts delayed for five days but I was updated frequently and when parts arrived technician stayed late to get me back on the road estimate next day. Parts delayed for five days but I was updated frequently and when parts arrived technician stayed late to get me back on the road. Happy with the work done. More

Everything was great and went in a timely manor. Made me feel like family,Every body was friendly. Made me feel like family,Every body was friendly. More

The staff are honest, transparent, and candid. They don’t have sudden fees. The price listed is what the vehicle is sold for. They don’t have sudden fees. The price listed is what the vehicle is sold for. More

Good service overall and take care of business and take care of all the people care of all the people More