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Mark Christopher Auto Center

Ontario, CA

4.5
10,049 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,049 reviews

January 14, 2021

Service was very good and efficient. The appointment was easy to arrange with a date and time that was convenient and fit into my work schedule. More

by PETIDWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domon
Jan 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

This Dealership knows how to do this. Excellent service. Great people. Not a lot of haggling over price. Quick fast easy and no pressure. Will buy all my vehicles from Mark Christopher. More

by DVK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sr., Tony Catalano
Jan 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 14, 2021

The customer service rep helping me Jackie was extremely rude I asked someone else to finish up she does not seem to be a people person everything was fine after that More

by dyvonnerussell
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jackie
Jan 19, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

Great fast service when you are waiting for yiur vehicle. Had an oil change done and it was in and out in about 45 minutes. More

by FILTHYCROWSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avedis Injian
Jan 15, 2021 -

Mark Christopher Auto Center responded

We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Mark Christopher Auto Center was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

Best service I’ve had at a dealership in a long time thanks to Tony and lloyd for taking care of me so much on both of my purchases the 2020 Corvette and the 2021 Escalade extremely happy with both veh More

by BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony and Lloyd
Jan 15, 2021 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience at Mark Christopher Auto Center, Bill. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 14, 2021

Charged for service despite the fact that all services were prepaid for. Cadillac Escalade owner. Will be calling corporate for letting them know that unacceptable dishonesty More

by SUNNYCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

Cashiers were rule. I asked, the cashier who took my payment, if there were mask available and she didn’t answer me. This behavior is unprofessional and rude. More

by PATRICELOU6
Recommend Dealer
Yes
Employees Worked With
Nobu
Jan 19, 2021 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

Salesman that sold me the car was ok. I say ok because if knew I drove out of my way to by at your location and your used car manager didn’t want to match the online offer I had with your dealership on quote More

by Gcontr8435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 14, 2021

I went twice to this dealer. My first visit wasn’t a good experience because one of the salesman Kyle Carey didn’t help me at all He had a very bad attitude towards us. My second visit was better. Joe Gonza More

by ELPALMITO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emeterio Núñez,Anthony Garrido, Kyle Carey
Jan 15, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

January 14, 2021

I had some problems with on my truck bed. Caps keep falling of bed. I asked the guy who help me with my service. He said that’s for next time. That I need to call in advance for that. On my first visit More

by RAFANSARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 19, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing this feedback. Our goal here at Mark Christopher Auto Center is to make sure every customer drives off our lot with a positive experience. I would love the opportunity to speak with you regarding this matter. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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