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Mark Christopher Auto Center

Ontario, CA

4.4
9,509 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 9,509 reviews

June 07, 2024

Their service department manager is terrible! He lies, he is rude and gets a bad attitude when questioned about the situation on your vehicle service! Juan is awesome and very professional…comp More

by cherrybombmomcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

June 07, 2024

The service representative, Tony was friendly, but very communicative. My particular problem should have been handled on on higher level than a typical customer bringing their vehicle in for an oil change More

by aq043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service: Tony, Parts: Bob
Jun 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I understand your concerns and appreciate you mentioning Tony's friendly service. Your feedback about the communication and level of service is valuable to us. Please reach out to me directly so I can address your specific problem and work towards a better outcome. Thank you for bringing this to my attention. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 06, 2024

Very professional and concerned about providing great customer service. Jonathan Click found the perfect Car I was looking for. I ended up buying a 2022 lease return trailblazer perfect color great inter More

by KAYEPOWLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Click *****
Jun 07, 2024 -

Mark Christopher Auto Center responded

Thank you for your positive review! I am delighted to hear about your experience with Mark Christopher Auto Center and Jonathan. It's great to know that Jonathan was able to help you find the perfect 2022 lease return Trailblazer with all the bells and whistles you were looking for. I appreciate you giving us a chance and are thrilled to have exceeded your expectations. I hope to see you again soon and thank you for choosing Mark Christopher Auto Center! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 06, 2024

Jose and Ray, that is all I have to say. There is a reason he is the top salesman two months in a row, he just knows his product and is in no way aggressive. He takes his time to explain More

by clopez31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 07, 2024 -

Mark Christopher Auto Center responded

I am thrilled to hear that Jose's product knowledge and approach were valuable to you, and that Ray's management skills ensured a positive experience. I appreciate your kind words and are here for you whenever you need us again. Enjoy your new vehicle! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 06, 2024

I wasn't in a hurry for my truck back, told them they could keep it a second day if needed. Still having told them that I still received a call telling me my truck was ready be 10:00 the 2nd day. More

by IMARTIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive review. I appreciate your understanding and flexibility with the timeline for your truck. At Mark Christopher Auto Center, I strive to provide efficient service while keeping our customers informed. I look forward to assisting you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 05, 2024

Overall great experience, Jason was excellent, he made me feel very comfortable. Very quick process and I’m happy over all with my new 2024 Yukon Denali . Thank you very much JASON! More

by jhernandez12359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the positive review! We're glad to hear about your great experience at Mark Christopher Auto Center, and we're thrilled that Jason provided excellent service. Enjoy your new 2024 Yukon Denali and feel free to share your experience with others. We appreciate your business! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 05, 2024

Briam was my sales person and he was great this is the second car we buy with him in a matter of 2/3 months! Explains everything very honest and helpful!!! More

by sheyfuentes91
Recommend Dealer
Yes
Employees Worked With
Bria
Jun 07, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for your vehicle purchase, we appreciate your loyalty. It's great to hear that Briam provided you with excellent service and made your car-buying experience enjoyable. We are pleased that he was honest, helpful, and explained everything thoroughly. If you ever need assistance in the future, feel free to reach out to us. Enjoy your new car! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

June 04, 2024

check in and out process needs to be more organized so customers know where to go after check-in and check out. Advisors need to give report card with final check out paperwork. More

by JENHERNANDEZ0803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Franco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I appreciate your insights on the check-in and check-out process. If you have any further concerns or suggestions, please feel free to reach out to me directly at Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2024

Had a Great experience, my adviser Chelsea was Great. She was in constant contact with me. She took great care of Me. I would highly recommend You. More

by TIMIOSTOWING71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea At Service department
Jun 05, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We are thrilled to hear that you had a great experience with us and that Chelsea provided exceptional service. We pride ourselves on taking great care of our customers, and we are grateful for the recommendation. We look forward to the opportunity to work with you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 02, 2024

They were super helpful and friendly and did their best for me. I walked away 100% satisfied with the exact car I wanted for the price I wanted . More

by Ms_nancy_ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Sanchez
Jun 04, 2024 -

Mark Christopher Auto Center responded

Thank you, Nancy, for your kind words and positive feedback! We are thrilled to hear that you had a great experience at Mark Christopher Auto Center. We always strive to provide excellent service and ensure our customers drive away satisfied with their purchase. We look forward to assisting you again in the future or having you share your experience with others. Thank you for choosing us! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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