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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.5
10,029 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,029 reviews

November 07, 2021

the service representative provided me with good the service representative provided me with good service. I will make additional use of this dealership. More

by george.smallwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
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Nov 09, 2021 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2021

Correspondence with service person was through text only. She never called or talked to me when I dropped off my car. Horrible customer service. More

by BFRICK425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
Report | Print
Nov 16, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our service department. This information was passed along to the manager of our service department and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 07, 2021

You have a lot of nevre contacting me, your representative Jackie never returned my call after i took my car to get repaired it broke down three more times, your company also didnt do what i re More

by Kymich3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie
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Nov 16, 2021 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

November 07, 2021

Awesome service. Julie is a great advisor. I was able to get everything I needed done finished on my vehicle. More

by kkelly11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 07, 2021

Fast service done right no hassle very reliable, I would recommend get in your car or truck serviced here. More

by CHUCK81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2021

Went to Mark Christopher in Ontario for an oil change and tire rotation. Tires were not rotated. More

by Vazi38371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2021

Great service as always! Jesse Roberts is awesome at his job! Thank you for all your help! More

by NADAMS513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Roberts, Mike Cagey, Matt Torres
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Nov 09, 2021 -

Mark Christopher Auto Center responded

We appreciate your input, NADAMS513. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 06, 2021

Service went well, stayed within the quoted time, I paid, and then waited 35 minutes before my car was brought out to me, really uncalled for. More

by adelvik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2021

Friendly staff. As well as good customer service.Waiting Friendly staff. As well as good customer service. Waiting time not so good. Was advised time for service work to be completed 1-1.5 hrs. On work orde More

by Mamacita0823
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar-SA, Matt Torres
Report | Print
Nov 09, 2021 -

Mark Christopher Auto Center responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 06, 2021

Most of the service reps behave as if there being bothered by our explanations of what is wrong with our vehicle. My vehicle was returned without resolving some of the problems for which the vehicle More

by Jim Baiseri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacqueline Klosky
Report | Print
Nov 06, 2021 -

Jim Baiseri responded

I already responded.

Nov 17, 2021 -

Mark Christopher Auto Center responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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