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Mark Christopher Auto Center

Ontario, CA

4.5
10,056 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,056 reviews

December 19, 2021

I went their for an oil change and I got just . It was pretty quick too. Had to go pick my son from school and they understood . Thank you once as always I will be back . Happy Holidays. More

by J.BOTTLES72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 21, 2021 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2021

Always very professional and very happy to help I will be back for all my service needs They were very busy and stuff on the time to keep me informed thank you! More

by scumbago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 21, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

Julie was an excellent service representative. She kept me informed on the status of my vehicle and was knowledgeable and professional and pleasant to do business with. More

by Negrette.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 21, 2021 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

Repaired the car in about 24 hours. Electrical problem. Service rep was good. Only problem was that it took a very long time to bring the car after I paid the cashier. More

by Whf0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario. He was very helpful and responsive. Explained things clearly.
Dec 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to leave us this feedback! If you have any further needs or questions, please give us a call. We're always happy to help! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

Had 7 am appointment. At dealer - said could not work on car till 11am. If unable to work on car till 11, why bring me into dealer 4 hours early? Wasted 4 hours of my day. Also, when vehicle completed and p More

by leachbutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name unknown
Dec 21, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

I took my truck in to get the passenger CV joint replaced got told it would be about a day didn’t get it back until 2 days later. Got my truck with a check engine light on that it didn’t have when I brought More

by Gio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik
Dec 21, 2021 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

I was very disappointed with the amount of time it took for my service. I had made an appt. for 8 AM. for an oil change and tire rotation. I was there early and only waited about 5-10 min to get my servi More

by barbdeane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, the cashier and the sales person in thee service dept. ( I purchased a cap for my husband)
Dec 21, 2021 -

Mark Christopher Auto Center responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

Thte lady who was assigned to help me was fantastic. The repairs were great. The pick up was not as smooth. Cashiers could be more helpful after payment with directions to find the vehicle. There were o More

by PHIL69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
my helper
Dec 21, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 18, 2021

I usually wait at the dealership while my car is getting serviced, the service team at Mark Christopher is pretty quick, and I still have time to continue with my errands safely. And the waiting area is com More

by friqi3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Dec 21, 2021 -

Mark Christopher Auto Center responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 17, 2021

I got a 1/2 tank of gas and the sales guy told me he was going to give some gas cards .. And I still haven’t received anything for my payments More

by ISMORAN22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Carey
Dec 17, 2021 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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