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Mark Christopher Auto Center

Ontario, CA

4.5
10,060 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,060 reviews

December 31, 2021

I call the service Dept three (3) time before I was able to make an appointment. I left messages to call me back. Once to the manager and still no return call. This department needs to work on customer s More

by boatrun57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

It was awesome! I bought my parts online just a little over a week ago for a Christmas present for my sister, on Monday afternoon Ruben Blanco emailed me that the part was in and ready to be installed, he More

by MOTOGUYTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Blanco Jackie K.
Jan 05, 2022 -

Mark Christopher Auto Center responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Ray the service writer was very helpful. When I got my truck back there was still a problem Ray got it right back to the service technician and got it fixed ina matter of minutes More

by John Arnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service
Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. We are pleased to hear that Ray was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Service was very good as always. Dario Gomez points out service needed, and I appreciate it. More

by Wperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Jan 04, 2022 -

Mark Christopher Auto Center responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

They sells man was a great person i need a spanish speaker and he was the right person he told us every thing about the truck we wanted and told every thing ablut the prices we needed to know. More

by Jesus govea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Gonzalez
Jan 04, 2022 -

Mark Christopher Auto Center responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 30, 2021

Very slow service, this place has really taken a hit with COVID staffing. I’ll switch to Rotollo in feature and avoid Mark Christopher at all cost. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Avo
Jan 03, 2022 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Great service! Clear instructions. Properly handle customer information. Very protective of customer privacy. Very efficient financial handling process. More

by chenchisf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Carey
Jan 04, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

This is the only service center that picked up their phone And they allowed after hour drop off More

by mr.schroederific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Jan 04, 2022 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

No shuttle service provided , there was a long wait to check in to get my car serviced eventhough I made an appointment. More

by CRAY.CARLSON
Price
Recommend Dealer
No
Employees Worked With
Employees were fine
Jan 03, 2022 -

Mark Christopher Auto Center responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 30, 2021

Frank's customer service is incredible. Have purchased multiple company vehicles this past year and he has made each transaction a smooth as possible. Both he and Robert make a great team. More

by sestrada1
Recommend Dealer
Yes
Employees Worked With
Robert Torres, Frank Villalobos
Jan 04, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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